Carlos Soto Sanchez Customer Service Representative

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Customer Service Representative

Rho Nutrition

Nov 2024 - Current (1 year 7 months)

Handled customer inquiries, answered questions, and resolved problems in a timely manner Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Representative

Tive

Nov 2023 - Nov 2024 (1 year 1 month)

Product guidance: Explained Tive's device and software functionality to help customers with setup and usage. Customer issue resolution: Managed calls, identified issues, and sent commands to restore device functionality. Device insights: Provided specs and battery performance info, addressing customer questions on device reliability.
Customer Support Representative

First Advantage

Sep 2023 - Nov 2023 (3 months)

Appointment Coordination: Managed scheduling for drug tests, ensuring efficient service for job applicants and employees. Customer Support: Delivered excellent support and guidance during the appointment process, enhancing customer satisfaction.
Technic al Support Representative

Nextiva

Jul 2022 - Apr 2023 (10 months)

Troubleshot technical issues for customers via inbound calls, providing guidance on software and hardware usage and problem-solving. Used ticketing systems (Salesforce) to manage support requests and translated complex technical issues into clear language for non-technical users.
Customer Service Representative

The Results Companies

Aug 2018 - Sep 2021 (3 years 2 months)

Responded to customer requests for products, services and company information. Provided primary customer support to external and internal customers and used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Carlos Soto Sanchez

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