Carlos Saúl Barrera Ariza

Carlos Saúl Barrera Ariza

About

Detail

Asistente Administrativo
Colombia
Contact Carlos regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • MEDICAL VIRTUAL ASSISTANTS (MEDVA)
    Bilingual Patient Engagement Specialist public Remote experience
    MEDICAL VIRTUAL ASSISTANTS (MEDVA)
    Jul 2025 - Current (1 year 4 months)
    • Call Handling: Managing inbound calls and routing messages appropriately
    • Scheduling: Appointment setting, confirmations, and follow-ups
    • Patient Information Management: Entering/updating demographic and insurance data
    • Documentation: Logging calls and updating the EMR
    • Clinical Support: Basic triage (if applicable), escalation to providers
    • Compliance: Adherence to HIPAA and patient confidentiality protocols
  • Origen BPO
    Senior Client Advisor public Remote experience
    Origen BPO
    Jul 2024 - Current (2 years 4 months)
    Extensive Experience: Proven track record in a collections advisory role, managing complex client relationships, and improving outcomes. Industry Knowledge: Deep understanding of collections processes, regulatory requirements, and risk mitigation strategies. Analytical Skills: Ability to interpret data and deliver actionable recommendations. Communication & Negotiation: Excellent skills for influencing stakeholders and building client trust. Additionally, managed various administrative tasks alongside client advisory services, ensuring efficient handling of payments and enhancing overall operational effectiveness. Manage complex client portfolios, providing ongoing support and advisory services to mitigate risk and maximize recoveries.
  • SoftGnet
    Medical appointment Assistant
    SoftGnet
    Jul 2023 - Jun 2024 (1 year)
    Ensure a positive customer experience
    Maintain a professional demeanor with prospects.
    Effective explanation of products/services.
    Complete daily calls and assist new members with the registration
    process, so they can take advantage of the benefits of our company.
    Additionally, referring patients to the right clinics and processing
    laboratory tests
    Appointment information and laboratory requests are always provided. All
    activities should be documented for quality and metrics reporting
    purposes.
    Performance and quality standards should be maintained based on
    established call center metrics, including turn-around times. While
    handling a high volume of incoming calls, i
  • Sutherland
    Business Loan Collection Assistant
    Sutherland
    Nov 2022 - May 2023 (7 months)
    Collaborate with clients to create practical payment plans that suit their
    financial circumstances. This may involve exploring flexible payment
    options or restructuring loan terms to improve affordability.
    Keep accurate records of all client interactions, including phone call logs,
    email correspondence, and any arrangements related to refunds.
    Monitored accounts regularly and followed up proactively. I refer complex
    cases to managers or legal organizations to facilitate action, such as
    potential legal proceedings or collateral recovery for secured loans if
    necessary.
    Ensuring strict adherence to all relevant laws and regulations governing
    debt collection practices, such as the Fair
  • IGT Solutions
    Administrative assistance / Travel Agent Representative
    IGT Solutions
    Jun 2022 - Nov 2022 (6 months)
    In my role as an Administrative Assistant / Travel Agent Representative, I ensured we were up-to-date on the latest news and trends in the travel industry, including social events and emergencies. I provided expert information and recommendations about future travel destinations, creating itineraries that perfectly met clients' budgets and preferences. I promptly responded to emails and calls, addressing any questions or concerns they had about their travel plans. Additionally, I collaborated with clients to make any last-minute changes or updates to their itineraries. My responsibilities included assistance with scheduling, booking travel and accommodations, planning activities, and providing helpful tips to ensure a stress-free and enjoya
  • S
    Customer service / Technical support
    Sykes S.A.S
    Jun 2022 - Jan 2023 (8 months)
    - Provided excellent customer support, delivering Tier-1 technical assistance and sales options for new devices, plans, and services.
    - Maintained accurate records of each interaction to ensure quality and consistency in service delivery.
    - Offered help and solutions to customers' technical issues through problem identification, thorough research, and effective guidance.
    - Guided users to enhance their productivity by providing tailored support and resources.
    - Assisted in the development of training programs to educate customers on proper product usage.
    - Addressed customer concerns by recommending appropriate products, services, or procedures.
    - Evaluated system issues to recommend enhancements, ensurin
  • Atlantic International BPO
    Dental Insurance Assistant
    Atlantic International BPO
    Jan 2021 - Dec 2021 (1 year)
    Taking payments and reviewing transactions for every appointment fulfilled
    Resolving disputes regarding previous appointment coverage
    offering dedicated and health-focused customer service for dental care to
    resolve any questions
Education verified_user 0% verified
  • C
    6th Semester
    Comunicación social campus Villa del Rosario - Universidad de Pamplona
    Jan 2013 - Nov 2015 (2 years 11 months)