Carlos Ruiz

Carlos Ruiz

About

Detail

Customer Service and Tech Support
Medellín, Antioquia, Colombia
Contact Carlos regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

Timeline

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Job
school
Education
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Résumé

Jobs verified_user 0% verified
  • Virtual Staffing Solutions
    Patient Scheduler
    Virtual Staffing Solutions
    Apr 2026 - Current (7 months)
    Patient Scheduler for the Skin & Cancer Institute. Engaged daily with patients, representatives from insurance and doctors offices, handling inquiries, requests for dermatology appointments, referrals, and authorization matters.
  • SciPlay
    SD Solutions
    QA Analyst
    SciPlay, SD Solutions
    Aug 2025 - Nov 2025 (4 months)
    Designed and executed test plans and test cases for new and existing features in a live production mobile game (Goldfish Casino) and for an internal tool application. Performed exploratory, regression, and production validation testing. Verified bug fixes and reproduced defects for development teams. Supported internal management tools and live game operations. Utilized BrowserStack to perform cross-browser and cross-device testing across multiple operating systems, browser versions, and mobile devices, validating application functionality, UI consistency, and user experience in environments that were not locally available to identify and troubleshoot compatibility issues before release. Utilized TestRail for test case management, test exec
  • EPAM
    Software Testing Engineer
    EPAM
    Sep 2019 - Jun 2025 (5 years 10 months)
    Performed end-to-end manual testing for TiVo media platforms and client products. Tested streamers, set-top boxes (managed/unmanaged STBs), and mobile applications (iOS/Android). Executed functional, black-box, acceptance, regression, localization, GUI, and exploratory testing. Conducted accessibility and UX testing for managed and unmanaged STB platforms and mobile applications, validating screen reader functionality, navigation, focus behavior, remote control interactions, and overall usability while documenting defects and verifying accessibility improvements. Reported and documented 750+ validated defects contributing to product stability and release quality. Collaborated with developers, product owners, and QA teams in Agile environmen
  • IBM Colombia
    Algar tech
    Junior Support Technician
    IBM Colombia, Algar tech
    May 2019 - Sep 2019 (5 months)
    Supported IBM server post-sale operations. Coordinated parts ordering for on-site technical visits. Managed operational data, reporting, and administrative support. Assisted internal technical teams and field technicians.
  • Vista Higher Learning
    Technical Support & QA Analyst
    Vista Higher Learning
    Dec 2013 - Dec 2016 (3 years 1 month)
    Provided technical support for digital and printed educational platforms, including B2B SaaS web-based language teaching platforms for students, teachers, and sales reps. Engaged daily with students, teachers, and sales reps, helping with doubts, tech issues, walk-throughs, and training. Performed QA testing tasks including exploratory testing in staging and production environments, bug reports, and regression testing for fixes, changes, and new features. Created guidelines and training materials for platform users, including students, teachers, and sales reps, to improve user experience. Assisted with step-by-step instructions and managed training schedules for newcomers during rush periods. Provided technical support to customers by troub
  • Allus BPO
    Customer Service Representative
    Allus BPO
    Jun 2013 - Dec 2013 (7 months)
    CSR for The Miami Herald Newspaper
Education verified_user 0% verified
  • Institución Universitaria Salazar y Herrera
    Bachelor's degree (Uncompleted)
    Institución Universitaria Salazar y Herrera
    Jan 2013 - Jan 2019 (6 years 1 month)
    International Business
Projects (professional or personal) verified_user 0% verified
  • P
    WebsiteOS
    Personal project
    Jul 2026 - Sep 2026 (3 months)
    Created a reusable website framework and business website operating system extracted from production experience. Includes shared architecture, backend integrations, reusable components, SEO configuration, lead capture workflows, responsive layouts, and deployment standards designed for rapid client website development. Utilized GoHighLevel (GHL) to build and deploy professional small-business websites, including design customization, domain setup, hosting configuration, SEO optimization, and ongoing maintenance.
  • S
    PlastiBello Website public Remote experience
    Self-Employed / Independent Projects
    May 2026 - Aug 2026 (4 months)
    Designed and developed a production-ready business website for PlastiBello. Implemented responsive design, lead generation forms, SEO optimization, analytics integration, and a scalable architecture. Successfully deployed to a live domain and currently serving real users.