C
Carlos Rodriguez
About
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San José, San José Province, Costa Rica
Résumé
Jobs
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Cloud NOC Lead EngineerOfferUpJan 2023 - Jan 2025 (2 years 1 month)• Infrastructure Tracking & Monitoring: Monitored and triaged cloud-native infrastructure components using Datadog and AWS, maintaining operational tracking standards for high-availability cloud environments. • Process Standardization: Successfully reduced Mean Time to Resolution (MTTR) by 12% by re-engineering operational playbooks, asset reporting standards, and response documentation workflows. • Asset Onboarding & Access: Managed digital environment onboarding, verifying infrastructure resource allocation and enforcing access controls under the "Principle of Least Privilege" via AWS IAM.- Network Configuration Lead / Asset AdministratorDXC TechnologyJan 2016 - Jan 2023 (7 years 1 month)• Configuration & Asset Governance: Led the tracking, inventory control, and configuration standards for a global fleet of 6,000+ network and switching devices across multi-national Fortune 500 accounts (Coca-Cola, Grupo Bimbo). • Data Integrity & Auditing: Conducted rigorous technical inventory audits to ensure high data accuracy, baseline enforcement, and structural alignment with global enterprise compliance standards. • Lifecycle Optimization: Managed the secure rollout, lifecycle phases, and decommissioning of enterprise-grade hardware assets, maintaining comprehensive tracking documentation to prevent operational friction. • Cross-Functional Collaboration: Partnered with global procurement, infrastructure, and engineering teams to gov
- Network Security Support Engineer (Trilingual)SonicWallJan 2014 - Jan 2016 (2 years 1 month)• Technical Escalation Management: Handled lifecycle technical resolution and documentation for enterprise firewall hardware and software licenses across global multi-lingual customer environments.
Education
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- GGoogle Cybersecurity Professional CertificateMay 2026 - Current (4 months)
- AAmazon AWS Cloud PractitionerMar 2024 - Dec 2024 (10 months)
- MMicrosoft Azure Fundamentals (AZ-900)Mar 2023 - Current (3 years 6 months)
- CCisco Certified Network Associate (CCNA)Feb 2011 - Current (15 years 7 months)