C
Carlos Reina Jimenez
About
Detail
Bogotá, Colombia
Contact Carlos regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Customer Service AgentSezzleMay 2024 - May 2025 (1 year 1 month)• Management of a CMR platform like Zendesk. • Collaborating with other departments (product team) to help them understand how Zendesk works. • Supporting the "Help-Line" channel • Created worksheets on Google Sheets to help the team improve their skills.- DData AnalystJan 2022 - Current (4 years 9 months)• I developed a project where I wanted to determine the impact of AI in Digital Media, specifically whether these tools affect people and their jobs, and whether their usage can be beneficial to the industry in general. I used Excel for data cleaning and structuring, and Power BI for data visualization. • Worked on an analytical financial project where we wanted to find out the nature of bank account movements, including the types of transactions and the products where we observed the most expenses. I used Excel for Data Cleaning and Power BI for visualizations and reports. • Used my best abilities in Excel, SQL, and Power BI to develop a project where I wanted to report the performance of the customer service agents for a customer servi
- Customer Service Advisor and ManagerTeleperformanceFeb 2020 - Jun 2023 (3 years 5 months)• Preparing and analyzing reports to improve customer satisfaction using Google Sheets. • Ticketing systems: Zendesk and Jira.
Education
verified_user
0% verified
- Data Science EngineringUniversidad IberoamericanaAug 2020 - Current (6 years 2 months)
Projects (professional or personal)
verified_user
0% verified
- Impact of AI on Digital Media (2020-2025)KaggleFeb 2025We wanted to determine the impact of AI in Digital Media, specifically whether these tools affect people and their jobs and whether their usage can be beneficial to the industry in general.