Carlos Pichardo

Manager, Renewals EMEA

Cyncly

Mar 2025 - Current (1 year 4 months)

Founded and scaled a 25-person EMEA Renewals Hub overseeing €350M ARR. Improved Net Revenue Retention through structured expansion and churn mitigation. Implemented executive-level forecast governance and reporting frameworks. Led complex commercial negotiations across multi-country portfolio. Aligned Sales, CS, Finance, and Product to optimize subscription lifecycle performance.

Inside Sales Manager

Siemens Digital Industries Software

Jan 2023 - Jan 2024 (1 year 1 month)

Recruited from Mexico City to Portugal to lead and scale Siemens' Inside Sales organization, managing a 15-person team responsible for B2B SaaS revenue growth across the Portuguese market. Owned pipeline generation, quota attainment, forecasting accuracy, and sales execution, driving measurable revenue expansion and operational performance improvement. Managed inside sales team achieving consistent quota attainment. Improved forecast accuracy and reporting through Salesforce governance. Strengthened win rates through structured deal coaching and pipeline discipline.

Enterprise Account Executive

Siemens Digital Industries Software

Jan 2018 - Jan 2023 (5 years 1 month)

Generated 45% revenue increase in first year. Secured $2M+ ARR through strategic enterprise acquisition. Achieved 200%+ annual quota attainment consistently. Reduced sales cycle by 30% and increased upsell volume by 20%.

S

SMB Account Manager

Siemens DISW

Jan 2016 - Jan 2018 (2 years 1 month)

Top SMB performer (2016–2018). Achieved 340% quota attainment in 2018. Generated $2M revenue from 66 outbound-sourced opportunities.

US Renewals & Sales Manager

avaya

Jan 2014 - Jan 2019 (5 years 1 month)

Managed a $30M annual run-rate portfolio across Cloud, Managed Services, and enterprise service agreements in a multi-state US territory. Drove net-new SaaS and cloud contract acquisition while expanding recurring revenue within existing enterprise accounts.

Billing & Collections Manager

Huawei

Jan 2012 - Jan 2014 (2 years 1 month)

Led credit, collections, and treasury operations across 3 Business Units and 10 Business Lines, overseeing full Accounts Receivable governance. Managed an 11-person team responsible for AR performance, risk management, and cash flow optimization. Designed KPI frameworks aligned to sales channels and customer profiles to improve commercial visibility.

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