Carlos Alfredo Miranda Guirola Marketing Manager , Commercial Manager , Product

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ACCOUNT MANAGER

DiningEdge Technology

Feb 2023 - Current (3 years 3 months)

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L4 MEDICAL INTERPRETER

Teleperformance Latam

Jan 2022 - Feb 2023 (1 year 2 months)

L4 Medical Interpreter for Language Line Solutions.

CUSTOMER SERVICE REPRESENTATIVE

SkyCom BPO

Jan 2021 - Jan 2022 (1 year 1 month)

I currently work as a Customer Service and Billing Agent for Healthcare Finance Direct.

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CUSTOMER SERVICE AGENT ISM (WAHA)

Teleperformance Latam

Jan 2020 - Jan 2021 (1 year 1 month)

Customer Service, Sales and Light Tech Support Agent for all services offered by AT&T.

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COMMERCIAL MANAGER

Editorial Salvador del Mundo

Jan 2012 - Jan 2020 (8 years 1 month)

I managed to enter with our products in all the main bookstore chains in the country. Based on the market studies carried out, I developed a total renovation of the products, making them unique in the market, increasing their demand by 36%. Based on customer needs, I developed new specific products that were immediately demanded by all our customers.

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GENERAL MANAGER

OWKD Call Center

Jan 2009 - Jan 2011 (2 years 1 month)

I redesigned all the operating processes to achieve the company's objectives with a 30% greater efficiency. I established the correct performance and efficiency KPIs for the particular operation of the company, always ensuring customer satisfaction while minimizing operating costs. Through the correct motivation, I managed to get the team in general to exceed all the established goals most of the time. I managed to improve Customer Service rates, a higher number of sales both in units and in monetary value at a lower number of calls, higher FCR, shorter response time and minimization of errors and claims.

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GENERAL MANAGER

MOBIEXPORTS SA de CV

Jan 2006 - Jan 2009 (3 years 1 month)

I managed to grow the company from its foundation and its products to be used in the most important apartment projects and most luxurious residences in Central America and part of the Caribbean. I completely created the line of Italian doors adapted to standard measures under the Scalia brand. I developed the entire supply system and processes, production scheduling, synchronizing orders by priorities and dispatch or export. I trained the entire sales force, designers and installers in each Central American country. I turned a project that started with limited resources into an important brand of great demand in Central America.

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PRODUCT MANAGER

TOYOTA - DIDEA SA de CV

Jan 2005 - Jan 2006 (1 year 1 month)

I was in charge of the introduction and launch of the totally new Hilux pickup. I displaced with sales promotions and advertising support almost the entire inventory of units of the previous models. I achieved historical record in sales of Pickups. I won the "Toyota Way" award. Our advertising campaign proposal was the winner and used throughout Latin America for the launch of the new Hilux pickup.

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MARKETING & SALES MANAGER

Industrias FACELA SA de CV

Jan 2002 - Jan 2005 (3 years 1 month)

Developed and directed the "List of Supplies" program at a national level; which meant more than a 30% increase in annual sales for the first year alone. I developed and executed the direct work plan with teachers in Schools in each Central American country. Together with the production department, I developed the new line of paints, finger paints and crayons and introduced them to the market. I managed to break my own sales records every year. I introduced and positioned the Copán brand as a leader in the notebook category in less than a year.

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COUNTRY MANAGER

DISZASA de CV

Jan 2000 - Jun 2002 (2 years 6 months)

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WHOLESALE SUPERVISOR

DISZASA de CV

Jan 1999 - Jan 2000 (1 year 1 month)

Carlos Alfredo Miranda Guirola

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Carlos Alfredo Miranda Guirola