C

Carlos Mena

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San José, San José Province, Costa Rica

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work
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Jobs verified_user 0% verified
  • TD SYNNEX
    Inside Account Representative – Client Operations & Renewals
    TD SYNNEX
    May 2026 - Current (6 months)
    • Client Relationship Management: Serve as a primary point of contact for assigned accounts, building strong professional relationships to drive contract retention and long-term engagement.
    • Documentation & Workflow: Manage and validate critical client documentation, opportunity details, and quotations within Salesforce, ensuring high accuracy and timely visibility across teams.
    • Issue Resolution: Proactively follow up with customers, distributors, and channel partners to resolve roadblocks and streamline the renewal pipeline.
    • Risk Mitigation and Operational Oversight: Applied risk management principles by identifying operational bottlenecks and investigating potential business impacts to prevent service disruptions. Regu
  • MOURI Tech
    Client Operations Specialist (Contract)
    MOURI Tech
    May 2025 - Current (1 year 6 months)
    • Compliance & Validation: Review and validate complex documentation, approvals, fees, and operational dates to ensure 100% compliance with business requirements.
    • Onboarding Operations: Coordinate customer activation and onboarding readiness processes, managing day-to-day coordination between sales and operational teams.
    • Process Improvement: Contributed to continuous improvement by developing Excel-based trackers and workflow automation tools, significantly enhancing team operational efficiency.
  • Harris Computer
    Business Systems Support Analyst
    Harris Computer
    Apr 2023 - Oct 2024 (1 year 7 months)
    • Issue Resolution: Investigated and resolved critical system and transactional discrepancies for municipal and government organizations using SQL analysis and business process validation.
    • Relationship Management: Assisted B2B clients directly with complex enterprise application workflows, acting as a trusted advisor for issue resolution and troubleshooting.
    • Risk Mitigation: Proactively leveraged reporting and operational data to identify workflow risks and prevent recurring discrepancies.
  • vmware
    Business Analyst – Renewals & Account Operations
    vmware
    Apr 2022 - Dec 2022 (9 months)
    • Account Coordination: Supported global contract execution and account operations, collaborating closely with internal stakeholders and enterprise clients.
    • Documentation & Data Entry: Managed pricing validations, operational exceptions, and documentation updates across Salesforce, SAP, and Oracle.
    • Risk Identification: Maintained strict CRM case accuracy, identifying potential lifecycle or funding delays before they impacted contract executions.