Carlos Mariño
About
Detail
Training Director | Senior Learning Strategist | AI for Learning & Development | AI for HR | L&D | Training
Bogota D.C., Colombia
Résumé
Jobs
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Director of Training and Quality LATAM.ContactPointSep 2024 - Current (2 years 2 months)Director of Training & QA, leader in training and quality strategies to enhance employee performance and experience across LATAM (Mexico, Colombia, and Jamaica).
Achievements:
• Designed and implemented ElevatEX, an innovative model integrating Training and QA under a continuous improvement approach, optimizing training and ensuring high-quality team performance.
• Bridged the gap between training and nesting, improving new hire retention through new processes, guidelines, and strategic feedback sessions.
• Developed the 2.0 version of the training process, incorporating blended learning, learning scorecards, and gamification, achieving a graduation rate above 85% and nesting quality exceeding- Docente de IA en Recursos HumanosPostgrado UPCApr 2024 - Dec 2024 (9 months)Docente en IA para Recursos Humanos de la escuela Postgrado de UPC
- Country Manager - LatamTechPeopleApr 2024 - Sep 2024 (6 months)Lidere la estrategia de crecimiento en la región, enfocándome en la expansión del mercado y el desarrollo de alianzas clave. Trabaje con equipos para asegurar una ejecución eficiente y maximizar el impacto de nuestros programas educativos en América Latina, haciendo crecer el reconocimiento de marca y al aumento de clientes B2B y B2C.
- Learning and development ManagerBanco de BogotáMar 2022 - Dec 2023 (1 year 10 months)Leader of the Learning and Development team for Bank of Bogotá, in charge of the development process, Corporate University, and Performance management and talent evaluation.
- Regional Learning and Development ManagerWebhelpJun 2020 - Mar 2022 (1 year 10 months)Regional Learning and Development Manager, responsible for the L&D regional team and leading the Corporate University for the whole company.
- Learning and Development ManagerUberAug 2019 - May 2020 (10 months)Mission of the positon:
To lead LATAM’s team of trainers through a training Blended Learning strategy for the different customer service channels such as Greenlights, BPO and Centers of Excellence in Latin America.
Achievements:
Optimized the training process for the Greenlight channel by training virtually thousands of expert representatives of customer service y Latin America: this lead to a significant decrease of costs and the increase on the efficiency of the corporate training process.
Designed and implemented the learning web site, an automated service so that stakeholders could extract the training reports with just one click.
Formed a fantastic group of training experts in dif - Learning ManagerUberAug 2019 - May 2020 (10 months)
- NTraining ManagerNext University IncMay 2015 - Jun 2019 (4 years 2 months)Mission of the position:
To lead the learning strategy for the commercial and customer service teams for Latin America. Liderar la estrategia de formación del equipo comercial y de servicio al cliente a nivel Latinoamérica. In addition, to consolidate the learning plans with the corporate objectives.
Achievements:
- Developed a learning strategy which allowed to implement the Sales and Customer Service operation in the company in Bogotá and Miami, this lead to establishment of the commercial model for Next University in these cities.
- Designed and implemented the Sales University and SAC for LATAM and Brazil’s operations, which decreased 30% the desertion of collaboratos from the company. - OTraining Manager - LATAMOpenEnglishJun 2014 - Jun 2019 (5 years 1 month)Mission of the postion:
To establish and develop the Commercial and Customer Service Learning Model for Latin America.
Achievements:
- Created the Learning Department of the company, which allowed the commercial process and the development of new products to be easily understoo by the operations in Latin America.
Designed and implemented the Virtual Learning Campu for Sales and Customer Service of Open Enlgish, which connected all operations in Latin America to learning services.
- Created the learning program for international operations of Open English in Turkey, Russia, LATAM, Brazil and USA. - Training SpecialistAIGMay 2014Training specialist for the AIG shared services Latam.
- BNational Training ManagerBayport Financial Services BMLAug 2011 - May 2014 (2 years 10 months)Mission of the position:
To lead the Learning Department, the learning plans for the operation in Colombia and the administration of financial, personal and intelectual resources of the company.
Achievements:
- Created the Learning and Development and recruitment depts for the company, trained more than 4.500 sales and customer service reps during 2011 to 2014.
- Developed the corporate university: Bayport Academy, that allowed optimize the training times and costs more than 70%.
- Created and supported all the different training programs of Bayport Academy, adding value to the company and reaching a YOY growth superior of 100% of credits in Colombia. - Learning and Development LeaderETBFeb 2003 - Aug 2011 (8 years 7 months)Leader of Learning and Development at ETB’s Customer Service Department; I was responsible of guaranteeing knowledge and the training of the staff from different operations for customer service in Colombia (mixed training: virtual and face-to-face).
Education
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- UMaster of Business Administration - MBA, Transformación digital y Desarrollo de negocioUniversitatdeBarcelonaJan 2019 - Dec 2020 (2 years)MBA transformación digital y desarrollo de negocios.
- PROFESSIONAL ONTOLOGICAL COACHING, Formación de profesorado en EmpresarialesAxon Training ArgentinaJan 2016 - Dec 2018 (3 years)Como Coach Ontologico soy especialista en el método para la mejora del desempeño y el rendimiento de las personas, equipos de trabajo, empresas o servicios profesionales de coaching para particulares.
- QQA SPECIALIST AND CERTIFICATION IN VIRTUAL EDUCATION, Tecnología en la educaciónJan 2015 - Dec 2015 (1 year)Programa Internacional para el desarrollo de estrategias y gerenciamiento de la calidad del E-Learning y ejecución de proyectos aplicables a todo tipo de organización.
- DESIGN, MANAGEMENT AND EVALUATION OF E-LEARNING AND VIRTUAL TRAINING PROJECTS SPECIALIST , E-Learning - Blended LearningUniversidad Nacional de San MartinJan 2014 - Dec 2014 (1 year)
- CORPORATE E-LEARNING SPECIALIST, Educación universitaria/Gestión en el ámbito de la educación universitariaCalifornia Miramar UniversityJan 2014 - Dec 2014 (1 year)
- Sales management Diploma, Ventas, liderazgo, coachingPolitécnico GrancolombianoJan 2013 - Dec 2013 (1 year)
- Certificación en Norma ISO-9001:2008, Sistema de Gestión de Calidad EmpresarialServicio Nacional de Aprendizaje SENAJan 2010 - Dec 2011 (2 years)
- Diplomado en Gerencia de la comunicación, Marketing/Marketing Management, GeneralPolitécnico GrancolombianoJan 2006 - Dec 2007 (2 years)
- PROFESIONAL IN MARKETING & ADVERTISING, Telecomunicaciones, Servicio al Cliente, Formación de personalPolitécnico GrancolombianoJan 2000 - Dec 2007 (8 years)
Projects (professional or personal)
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- CCampus de Entrenamiento Financiero CEFIJul 2015Director y creador del Centro de Entrenamiento Financiero para Coexpocredit y Originar Soluciones en Colombia. Proyecto implementado por medio de consultoría por espacio de 6 meses inhouse; solución pedagógica y tecnológica para 500 usuarios en Colombia
- AABC de FORMACIÓN - CAMPUS VIRTUALFeb 2015Campus virtual de capacitación para la escuela de conducción: ABC de Formación.
- AAsofondos Campus VirtualAug 2014Líder y administrador del proyecto para la Asociación de Fondos de pensiones ASOFONDOS, por medio de consultoría llevada a cabo por espacio de 3 meses y para mas de 200 usuarios en Colombia.
- OOpen Learning - Open EnglishJun 2014Open Learning es el campus virtual de capacitación de Open English.
- EE-LEVELJul 2013E-LEVEL consultores es una Compañía dedicada a la prestación de servicios de consultoría e learning y manejo avanzado de recursos de formación y capacitación on line, basado en un modelo que combina conceptos creativos y pedagógicos (dE-learning) y abarca áreas de desarrollo, asesoría, capacitación y reconocimiento del e-learning.
Por medio de un concepto innovador y dinámico, E-LEVEL se encarga de promocionar y desarrollar la oferta del mercado de las tecnologías aplicadas a la educación en Colombia y Latino América, otorgando valor por medio de su imagen y servicios únicos.
Soluciones de educación virtual de alto nivel: www.e- - BBayport Academy - Online Training AcademyAug 2011Bayport Academy es la academia corporativa de entrenamiento de personal de Bayport y el consorcio BIGS para más de 7 paises del consorcio.
Awards
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- AAgile week 2.0: Un hito educativo en la Banca ColombianaAug 2023Creación del Agile Week 2.0: un mega proyecto de formación único en la Banca Colombiana, producto del esfuerzo del equipo de formación y desarrollo.
- CPonenteCOLOMBIA ELEARNING SUMMITDec 2018• Ponente del Colombia E-Learning Summit. Barranquilla. 2018.
- DPonenteDEMOS LATAMSep 2017• Ponente del Congreso “Las Mejores Prácticas para capacitar el talento humano”. Bogotá. 2017.
- OCreación Open LearningOpenEnglishJun 2014Lanzamiento de campus de Capacitación Virtual para Open English Colombia.
http://training.openenglish.com - BDirección & Creación de Programa de formación empresarial - DiplomadoBayport Colombia Politécnico GrancolombianoFeb 2013Dirección, Creación y desarrollo del Diplomado: Gerencia de Ventas modalidad Virtual en conjunto con el Politecnico Grancolombiano Institución Universitaria.
- Creación Bayport AcademyBayport Financial ServicesAug 2012Lanzamiento de Sistema de Capacitación Virtual y Universidad Corporativa en Bayport Colombia:
http://www.bayportacademy.com
Publications
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- BNational Training ManagerBayporter june edition HomePort sectionJun 2012Bayport Academy provides training solutions: In this recent publication of the news letter called: Bayporter, there is an abstract of the e-learning proyect which was developed by my coordination.
Introducing: Bayport Academy!