Customer Service Professional | Bilingual Support Specialist | Problem-Solver
3+ years of experience in customer service (call center/remote), delivering efficient solutions with attention to detail, empathy, and adaptability in fast-paced environments. Adept at handling complex inquiries, managing multitasking workflows, and ensuring high customer satisfaction.
Key Skills & Strengths
✔ Customer Support Excellence – Resolving issues with clarity and professionalism.
✔ Multitasking & Efficiency – Managing high-volume tasks (calls, messaging, data analysis).
✔ Cross-Cultural Communication – Fluent in English/Spanish; experienced with US clients.
✔ Problem-Solving Under Pressure – Navigating emergencies, insurance policies, and sensitive topics.
Professional Experience
Connexion Point | Customer Service Representative
Handled inbound calls from insurance brokers, providing accurate policy details and clarifying complex medical coverage terms.
Trained in fast data analysis, sourcing information from official databases, and summarizing key points concisely.
CareXM | Patient Support Specialist (9 months)
Coordinated medical appointments and emergency messaging for US hospitals, ensuring timely communication.
Developed empathy and precision while managing sensitive patient needs in high-stakes scenarios.
CMG | Political Survey Agent (3 months)
Conducted outbound calls for US voter surveys, improving speed-reading, typing efficiency, and political terminology knowledge.
Additional Roles
English Teacher
Taught private lessons (exam prep, conversational English) and group courses at academies (ALC/CCMC).
Tour Guide
Led cultural tours in Nicaragua, enhancing live presentation skills and cross-cultural interactions with foreigners.
Why Work With Me?
I thrive in dynamic, multicultural teams and am passionate about optimizing service quality. My hybrid background in customer service, education, and tourism equips me to adapt quickly, communicate effectively, and drive results.
Open to remote roles in: Customer Support, Virtual Assistance, Bilingual Coordination.
