Carlos Machado

Carlos Machado

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IT Infrastructure and Support Specialist
Caracas, Miranda, Venezuela
Contact Carlos regarding: 
Flexible work

Timeline

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Résumé

Jobs verified_user 0% verified
  • Saragossa
    24/7 Tech Support public Remote experience
    Saragossa
    Dec 2021 - Jun 2026 (4 years 7 months)
    Led a high-volume, 24/7 global support queue, acting as a collaborative mentor to the Help Desk team, to resolve frustrating technical blockers for cross-functional teams.
    Managed Okta access policies and user onboarding, partnering directly with employees and vendors to streamline ticket approvals and compliance standards without disrupting their work momentum.
    Handled deep-dive troubleshooting for core desktop suites, specialized financial apps (Anaplan/CapIQ), and remote devices using JAMF and Microsoft Intune to ensure a seamless day-one user experience.
    Developed a comprehensive Knowledge Base, enhancing Service Desk efficiency and empowering users with self-service troubleshooting resources.
  • Soutec LLC
    Implementation and Support Engineer
    Soutec LLC
    Feb 2019 - Oct 2023 (4 years 9 months)
    • Administer and maintain +50 servers, while ensuring 99.9% uptime
    • Perform ongoing monitoring on all servers using Connectwise Automate, preventing application outages and maximizing performance.
    • Audit and troubleshoot network-based services: Backup Services, Exchange Servers, Active Directory (GPO design and auditing), and Microsoft Azure for VPN configurations and data backup.
    • Design and test Windows Patch Management policies using CW Automate and WSUS.
    • Used MyITProcess to document IT standards and alignment with other technology areas.
    • Leveraged AZ 109 certification to implement cloud-based data backup solutions.
  • Cines Unidos
    New Projects Specialist
    Cines Unidos
    May 2013 - Jan 2019 (5 years 9 months)
    • Migrate and oversee Virtual Machines to ensure high availability of applications and systems. Familiar with Hyper V and Vmware ESxI technologies for redundancy and high availability.
    • Practical experience with Cisco iOS: router and switches configuration, wireless deployment, troubleshooting bandwidth and connectivity issues.
    • Wrote custom batch and PowerShell scripts to automate software deployment and orchestration.
    • Troubleshoot L2 and L3 complex issues for user Win10 desktops.
Education verified_user 0% verified
  • Michigan State University
    BA in Telecommunication Studies and Media
    Michigan State University
    Aug 2001 - May 2005 (3 years 10 months)