Head of Support Commercial Department
Banco GyT Continental
Jun 2019 - Aug 2022 (3 years 3 months)
Building the structure of the commercial support department, managing and training resources (infrastructure, human resources, performance indicators, BPM, applications, etc.) to ensure compliance with the customer service objectives of the commercial and corporate banks. Training of the personnel in charge, training them to be professionals capable of performing administrative, operational, technological and commercial tasks, as well as training them to lead work teams. Project Manager and Stakeholder of improvement projects for the bank such as, digitalization of processes and digital transformation, implementing a variety of BPM's, openings and updates of digital accounts, creation of digital signature registration booklet, bank certific