Carlos Iturbe Sales Executive Lead at MUTT DATA

Sales Executive Lead

Mutt Data

Apr 2025 - Current (1 year 1 month)

Driving Sales – Managing sales opportunities, responding to proposals, networking, and researching potential clients. Process Management – Tracking sales pipelines, drafting proposals, and coordinating contracts. Account Management – Building strong client relationships, identifying new opportunities, and increasing solution adoption.

Account Executive

Indigitall

Oct 2024 - Apr 2025 (7 months)

Senior Business Development Manager / Customer success manager

dialog official WhatsApp Business API Provider

Nov 2022 - Aug 2024 (1 year 10 months)

-Drove a 135% year-over-year increase in new client acquisition, leveraging targeted strategies and market insights. - Alliances with software developers who seek to optimize their experience with conversational channels. - Improved customer retention by 85%. - Achieved a significant 25% reduction in customer churn through targeted retention strategies and improved support processes. - Up-sales on Whatsapp API licences by 31% MoM. - Develop regional pricing stategies.

Business Development Manager

Gupshup

Mar 2022 - Nov 2022 (9 months)

- Market Expansion in CENAM, Actively participated in technology events to stay updated on industry trends, network with key stakeholders, and enhance company presence. - Increased the monthly revenue by 105%. - New customer adquisition by 35% YoY.

Account Executive

dialog official WhatsApp Business API Provider Messaging

Jul 2021 - Mar 2022 (9 months)

Senior Global Key Customer Sucess Manager

Sinch

Mar 2021 - Jul 2021 (5 months)

- Customer retention by 65% YoY. - Up-sale in clients by 32% YoY. - Cross sales by 67% MoM.

Business development manager

Sinch

Feb 2020 - Mar 2021 (1 year 2 months)

- Achieved a remarkable 92% year-over-year new customer rate through strategic account management and relationship-building. - Achieved an impressive 235% on new accounts by promoting SMS. -Drove a 35% month-over-month growth in existing accounts by implementing effective upselling and cross-selling strategies. - Actively attended technology events to stay informed on industry trends, build networks, and represent the company. - Worked closely with the support team to resolve client issues efficiently and enhance overall customer experience.

Business Development Manager

OYO México

Jun 2019 - Feb 2020 (9 months)

O

Operations Account Manager / Customer Succes Manager

Jun 2017 - Jun 2019 (2 years 1 month)

- Established and developed a dedicated client success department, enhancing overall client satisfaction and driving long-term success. - Effectively led the support team, fostering a collaborative environment that improved response times and service quality. - Achieved a significant 35% reduction in customer churn through targeted retention strategies and improved support processes.

Key Account Manager / hunter

Envíoclick Ship Smarter

Dec 2016 - Jun 2017 (7 months)

- Develop prospecting, negotiation and closing strategies for new clients. - Evaluation and improvement of strategies focused on customer follow-up and growth. - Implementation of strategies focused on customer retention. - Establish, supervise and control the KPI's of the sales team. - Brand positioning through the acquisition of key accounts.

Hunter

Rappi

Jan 2016 - Dec 2016 (1 year)

- Prospecting, negotiation and sales for new clients, achieving +115% MoM revenue. - Follow-up to key accounts. - Development of marketing strategies for brand positioning. - Optimization of routes and logistics processes.

Carlos Iturbe

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