Carlos Higuerey

Carlos Higuerey

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Detail

Asistente Electrónico
Buenos Aires, Argentina

Contact Carlos regarding: 
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Full-time jobs

Timeline


work
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school
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Résumé


Jobs verified_user 0% verified
  • Nylas
    Support Engineer
    Nylas
    Sep 2024 - Current (1 year 11 months)
    Managed L2/L3 escalations for critical API Services, for Email, Calendar, and Contacts. Ensured OAuth authentication reliability, webhook functionality, and SDK performance for clients. Created JIRA tickets, authored Knowledge Base (KB) articles, and provided expert responses on Forums. Maintained strict compliance with Security protocols, Mean Time to Resolution (MTTR), and SLAs.
  • U
    Help Desk Dispatcher
    UDT - Managed Services Provider
    Sep 2023 - Nov 2024 (1 year 3 months)
    ] Coordinated ticket flow by triaging and prioritizing incidents for various service specialists, ensuring timely follow-up. Served as the first line of support, managing tickets and team communication/coordination. Reviewed and ordered services for different functional areas within the organization.
  • A
    Help Desk Coordinator
    Atos S.A. - Tech Consultancy
    Mar 2022 - Oct 2023 (1 year 8 months)
    Directed the coordination of an international Help Desk, handling claims and serving as the primary contact line. Reviewed and enforced technical procedures and protocols. Managed the escalation of incidents, ensuring follow-up and resolution assurance for Requests and Incidents.
  • I
    Help Desk Specialist
    Indicom S.A.
    Sep 2019 - Mar 2022 (2 years 7 months)
    ] Service to end users for an ISP. Technical support for TV, internet, other services and troubleshooting; administrative management and user monitoring in CRM.
Education verified_user 0% verified
  • U
    Bachelor's Degree
    UNDEF
    Jan 2025 - Current (1 year 7 months)
  • U
    API Rest
    Udemy + Google
    Jan 2024 - Jan 2025 (1 year 1 month)
  • Argentina
    Fullstack Python + Web Dev.
    Argentina
    Jan 2021 - Jan 2022 (1 year 1 month)
  • University Simón Bolívar
    Electrical and Electronic Engineering
    University Simón Bolívar
    Jan 2015 - Jan 2018 (3 years 1 month)
  • I
    Certification in Cybersecurity
    ISC2: IISSCC
    Jan 2001 - Mar 2024 (23 years 3 months)
  • F
    Fullstack
  • G
    GCP + Azure Cloud Workspace