Carlos Ernesto Pérez Navarro Lead Specialist

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Lead Specialist

Foxy coatings

Sep 2025 - Oct 2026 (1 year 2 months)

As a Lead Specialist, I connected with potential customers through cold and warm calls, with the goal of scheduling free estimate appointments. I specialized in building rapport, handling objections, and persuading challenging prospects to take the next step.

Patient Coordinator

Gaspy Home Healthcare

Sep 2024 - Sep 2025 (1 year 1 month)

Managed patient scheduling for a home healthcare company, coordinating nurses, therapists, and home health aides to ensure timely and appropriate patient care. Reviewed patient documentation and insurance information to verify eligibility and support successful admissions and reimbursement. Used specialized scheduling software and worked with U.S. healthcare insurance processes and hospital procedures. Developed strong coordination, organization, attention to detail, and problem-solving skills in a fast-paced healthcare environment.

QA Analyst

Paidwork

Apr 2024 - Jun 2025 (1 year 3 months)

Worked as an Independent Contractor for Paidwork, completing various tasks involving the review and evaluation of online advertisements. Assessed ads based on specific guidelines and criteria, ensuring accuracy, relevance, and compliance.

QA analyst

TELUS Digital AI Data Solutions

Feb 2023 - Aug 2025 (2 years 7 months)

Worked as an AI Data Quality Analyst at TELUS, evaluating AI-generated responses for accuracy, quality, and relevance. Reviewed, rated, and corrected responses according to established guidelines, helping improve the overall performance and reliability of AI systems.

Spanish Interpreter

Interactive Contact Center

Feb 2023 - Sep 2024 (1 year 8 months)

Provided Spanish-English interpretation services for medical, insurance, legal, education, and public service calls. Assisted patients, healthcare providers, schools, insurance representatives, jurors, and other parties by accurately interpreting conversations between English and Spanish. Maintained confidentiality and professionalism while handling sensitive and time-critical information.

Customer service representative

Webhelp

Jun 2022 - Dec 2022 (7 months)

Provided customer support for Supercell, assisting players with game-related questions, account issues, and technical problems while providing clear and friendly solutions.

Customer service representative

Onelink

Dec 2019 - Mar 2021 (1 year 4 months)

Provided customer service and logistics support for Lyft, assisting riders and drivers with questions and issues related to rides, payments, and accounts. Resolved problems efficiently while providing clear and friendly support.

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Engineer Assistant

CIIC, Consorcio Interventoria Integral Cajamarca

Aug 2018 - Aug 2019 (1 year 1 month)

Engineer assistant in charge of construction surveillance.

Carlos Ernesto Pérez Navarro

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Carlos Ernesto Pérez Navarro

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