➢ Seasoned offshore and domestic BPO specialist offering 19+ years of print Operations and Client Management experience. Collaborated with financial, insurance, sales, retail, travel, retention and loyalty programs.
➢ Worked directly with the Finance Planning Analysis Team on monthly, quarterly and annual P&L analyses to better forecast project profitability and operating results
➢ Excellent Knowledge and wide experience on Operations, Client Solutions and Workforce management
➢ Multidisciplinary Vision for Global companies and ability to work in partnership with different areas of support
➢ Passionate about people and their development on a working environment. Trained, mentored and promoted over 40 employees without any experience in the business and turn them into specialist for key positions
