Currently a customer service specialist with almost 8 years of experience in the call center industry. Experienced in multiple positions as File Assistant in a bank and customer service specialist, sales agent, technical support, and floor support in the BPO and Operations Supervisor. Involved in projects creating a better environment for the agents as part of the support group on the production floor. Had the opportunity to take care of a team on my own multiple times and part of my duties were coaching compliance, understanding what does Staffing Compliance means, payroll, take sup calls, achieve the KPI's goals with my assigned team and reporting to the Operations Manager.
