Carlos Daniel Burckner

Carlos Daniel Burckner

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Buenos Aires, Argentina

Timeline

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Résumé

Jobs verified_user 0% verified
  • Strada
    Client Service Lead
    Strada
    Feb 2024 - Current (2 years 5 months)
    Client Service Lead (rebranded and hybrid role, formerly known as Global + Service Delivery Manager and Account Director (HR Administration and Payroll accounts) My role has overall ownership for the delivery of the Business Processing Outsourcing in line with operational, financial, contractual and financial client requirements. I interact directly with a portfolio of clients to maintain a strong relationship and to ensure that a consistent high-quality service is provided. Key responsibilities: • Ensures that SLA’s, CPI’s and KPI’s are met and client expectations for service quality, timeliness, accuracy, and employee satisfaction are exceeded. • Conduct Monthly and Quarterly business reviews with the client. • Review and validat
  • NGA Human Resources
    Account Director
    NGA Human Resources
    Jan 2015 - Feb 2024 (9 years 2 months)
    My role has overall ownership for the delivery of the Business Processing Outsourcing in line with operational, financial, contractual and financial client requirements. I interact directly with a portfolio of clients to maintain a strong relationship and to ensure that a consistent high-quality service is provided. Key responsibilities: • Ensures that SLA’s, CPI’s and KPI’s are met and client expectations for service quality, timeliness, accuracy, and employee satisfaction are exceeded. • Conduct Monthly and Quarterly business reviews with the client. • Review and validation of services provided in adherence to contract and Statement of Work. • Maintain/facilitate weekly issues log to discuss open issues/process updates with the c
  • NGA Human Resources
    Regional Service Delivery Manager
    NGA Human Resources
    Jul 2011 - Dec 2014 (3 years 6 months)
    Regional service delivery of large technology client with operations in 45 countries. Manage delivery of HR services for North/Latin America, Europe, Middle East and Africa.
  • NGA Human Resources
    System Administrator and Reporting Analyst
    NGA Human Resources
    Feb 2011 - Jul 2011 (6 months)
    HR based system administration. All system activities maintenance upon request. Scheduled and upon request reports delivery, web and SAP based.
  • Teleperformance
    Lead Trainer
    Teleperformance
    Jun 2009 - Jan 2011 (1 year 8 months)
    Training department evaluation and development. Point of contact with the Client for all training related matters.
  • T
    Lead Trainer (Client Facing)
    Teleperformance ARG
    Feb 2009 - Feb 2011 (2 years 1 month)
  • Teleperformance
    Trainer
    Teleperformance
    Dec 2007 - Jun 2009 (1 year 7 months)
    Deliver classes for new hires and internal transfers.
  • Teleperformance
    QA Analyst
    Teleperformance
    Aug 2007 - Dec 2007 (5 months)
    Quality assurance monitoring of the agents and QA training for new hires
  • A
    Third Party Verification Point of Contact (TPV POC)
    APEXAMERICA
    Feb 2006 - Feb 2007 (1 year 1 month)
    Sales Audit Specialist, POC with the client for all sales related matters and improvement development.
  • A
    Back Office
    APEXAMERICA
    Oct 2005 - Feb 2006 (5 months)
    Back Office and Research. Reporting and further analysis
  • A
    Customer Service Representative
    APEXAMERICA
    Nov 2004 - Oct 2005 (1 year)
    Customer service representative for important american phone company
Education verified_user 0% verified
  • Universidad Nacional de Córdoba
    Doctor of Medicine (MD
    Universidad Nacional de Córdoba
    Jan 1998 - Jan 2003 (5 years 1 month)
    6 years completed
Projects (professional or personal) verified_user 0% verified
  • Alight
    US Benefits implementation
    Alight
    Nov 2020 - Dec 2021 (1 year 2 months)
    The project was to migrate our first client to a new US Benefits platform powered AI. With our company (NGA) being acquired by Alight, we expanded our service offering especially on the Benefits technology area. The project was quite successful and was utilized as a blueprint for other clients that migrated afterwards.