Carlos Coy Systems Engineer - DevOps, SysAdmin and Software Development

DevOps Engineer

Golioth

Nov 2022 - Jul 2023 (9 months)

- Migration from Terraform CDK to HCL
- Infrastructure automated provisioning using Cloud Build and Anthos config management
- Implementation of GitHub Actions CI/CD pipelines t o deploy infrastructure and applications components to GKE.
Design, develop, and maintain efficient, reusable CI and CD pipelines.
Evaluate, select, and integrate 3rd party services and components.
Continuously improve our systems, processes, and infrastructure.
Contribute to key architecture decisions.
Take ownership of all Golioth infrastructure, its uptime, and reliability.
Communicate well, and manage information exchange and knowledge exchange with other teams (backend, frontend, firmware).

IT Project Manager

TELUS International

Jul 2021 - Current (5 years 4 months)

- Chaos Engineering project implementation on kubernetes clusters
- Manage OS and Applications patching programs
- Research and develop new technologies to transition Ops teams
- Support other teams to troubleshoot and coordinate issues on k8s
- Implement/test new technologies before transitioning to Production

Cloud Infrastructure Engineer

Conduent

Mar 2020 - Jul 2021 (1 year 5 months)

Work with Azure cloud resources to provide infrastructure solutions for the business
Automate infrastructure provisioning using ARM templates, Azure Blueprints and Azure Devops pipelines.
Monitoring AKS clusters
Troubleshooting issues in infrastructure resources (storage, networking, databases, clusters, etc.)
Research and implementation of cloud ready solutions

Senior Software Developer - Release Management

Conduent

Jan 2019 - Mar 2020 (1 year 3 months)

DevOps implementation with TFS and Azure DevOps
Databases versioning as Code, Build and Release Pipeline setup
Configuration Management Automation with PowerShell DSC
Pipeline elaboration and maintenance for Release Management
Branching strategy elaboration.
Migration from TFVC to Git repositories
Release Management Implementation for Healthcare SBUs
Design, develop, testing and support of software required for clients

IT Regional Manager

Dunbar International

Dec 2017 - Jan 2019 (1 year 2 months)

IT infrastructure monitoring implementation.
Legacy infrastructure migration to Cloud Service Provider infrastructure.
Technology strategies design to implement in the region for all 4 countries
in central america where the company has operations.
Implementation of IT Governance best practices, management, structure
and organizational procedures, personnel development, financial
management and risk management principals

Senior Software Developer

Conduent

May 2017 - Dec 2017 (8 months)

- Planning, design, development and test of improvements or new features on software systems, using SCRUM methodology.
- Investigation and resolution of incidents reported by customer on the software being used for the business unit.

Disaster Recovery Analyst

TELUS International

Feb 2016 - Dec 2016 (11 months)

(11 months)
Guatemala
Work with information technology professionals within the organization to develop an understanding of interdependent programs and identify
resources necessary for recovery. Design and elaborate recovery plans to the
organization's business and information technology leaders to gain approval.
Test and update disaster recovery plans.

5

Systems and Telecommunications Manager

5B - Transacciones y Transferencias, S.A

Sep 2013 - Feb 2016 (2 years 6 months)

IT strategy definition and alignment with corporate business strategy.
Elaboration of new technologies proposals to support business lines and customer needs.
Corporate policies definition for information technologysecurity, in order to comply with ISO27001 and PCI standards.
Elaboration of Disaster Recovery Plan for IT in order to assure core business continuity.

5

IT Ops Manager

5B - Transacciones y Transferencias, S.A

Nov 2009 - Sep 2013 (3 years 11 months)

Responsible of making sure every procedure and standard are in place to assure high availability services and customer satisfaction, team management, planning and implementation of IT projects in production environments, and implementation of security standards over core business systems (Solaris, AIX, NetApp, EMC, etc.).

5

Systems Administrator

5B - Transacciones y Transferencias, S.A

Sep 2006 - Nov 2009 (3 years 3 months)

Administration, monitoring and securing of credit card processing system.
System migration from legacy platform using Solaris Containers
Storage migration to SAN EMC
BCP implementation for credit card processing system

Programmer Analyst

Ministerio de Educación de Guatemala

Jul 2004 - Sep 2006 (2 years 3 months)

.NET web software development for educational indicators platform.
Sofware standards design and implementation for the IT Unit.

Carlos Coy

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