Dedicated bilingual customer service and back-office agent with C1 English certification and nearly four years of experience in the healthcare industry, complemented by expertise in sales, event interpretation, and back-office operations. Highly skilled in Zendesk, CRM platforms, and workflow optimization, ensuring efficient administrative support, precise documentation, and high-quality customer interactions. Adept at problem-solving, critical thinking, and multitasking, with a strong ability to enhance operational efficiency in dynamic environments
