Carlos Chávez MAINTENANCE COORDINATOR AND ADMINISTRATIVE ASSISTANT

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Administrative Assistant/Maintenance Coordinator

Real Property Management Concordia

Mar 2024 - Nov 2025 (1 year 9 months)

Administrative tasks, including organizing Drive folders and creating showing schedules, among other duties. Handled utility bills, tracked work orders, and followed projects from early stages to completion with both the in-house maintenance team and third-party vendors. Managed all sorts of maintenance situations, from emergencies to minor repairs, always evaluating and prioritizing them from most to least urgent. In this field, I contributed to reducing response time from 10 to 5 minutes.

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Administrative Assistant/Customer Service Representative

Sentry management

Aug 2022 - Jan 2024 (1 year 6 months)

Assisted homeowners in various situations, from details and explanations about their ledgers and removal of charges, to processing payment coupons, both over the phone and via email. Exceeded customer service expectations by providing courteous service to all callers, including homeowners, property managers, and real estate agents, where I always reached the +90% Quality marks.

Content Processing Specialist

BrandBastion

Aug 2021 - Aug 2022 (1 year 1 month)

As a Content Processing Specialist, I was responsible for processing content across various social media platforms, ensuring timely and accurate delivery. I created monthly reports that contributed to a 30% increase in production by analyzing performance metrics and identifying areas for improvement. Additionally, my role necessitated effective communication with team members and clients, where I utilized email management skills to facilitate the sharing of information, files, and scheduling of meetings, thereby enhancing collaboration and workflow efficiency.

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Customer Service Representative

Budget Trcuk Rentals

Jan 2019 - Jun 2021 (2 years 6 months)

Assisted customers with rental modifications, compensations, and maintenance issues. Increased productivity and call responses by 15%.

Carlos Chávez

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Carlos Chávez

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Behavioral traits