Carlos Bresneider Garcia

Carlos Bresneider Garcia

About

Detail

Barranquilla, Atlantico, Colombia

Contact Carlos regarding: 
work
Full-time jobs
Starting at USD40k/year
Flexible work
Starting at USD20/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Akamai Technologies
    Senior Techical Support Engineer
    Akamai Technologies
    Oct 2024 - Current (1 year 7 months)
    Via acquisition of Noname Security: • Transitioned into Akamai post-acquisition, continuing in a senior technical role supporting enterprise clients across complex, distributed environments. •Delivered Tier 1–2 support with a strong SRE mindset—focusing on issue prevention, root cause analysis, and long-term remediation strategies. •Troubleshot and resolved high-impact issues involving API Gateway traffic (Azure, F5, Kong, Apigee, IBM DataPower, AWS, Cloudflare), ensuring high system availability and performance. •Diagnosed and resolved Kubernetes deployment issues, contributing to smooth container orchestration and CI/CD reliability. •Provided deep technical support across cloud environments (AWS, Azure, GCP), VMs, and hybrid deploymen
  • N
    Technical Support Engineer
    Noname Security
    Jul 2023 - Oct 2024 (1 year 4 months)
    Effectively communicated with customers to understand their technical issues and needs, providing Tier 1-2 support. Troubleshot and resolved complex technical issues in a timely and efficient manner, ensuring minimal disruption for customers. Contributed to the development of technical support documentation and processes, enhancing overall support efficiency. Escalated complex issues to next-tier support as needed, ensuring that all customer problems were addressed comprehensively. Drove to resolution and monitored the support process through various escalation channels, maintaining a high standard of customer satisfaction. Provided feedback on ways to improve the customer support experience, contributing to continuous improvement init
  • A
    Senior Customer Service Engineer II
    Airspan Networks
    Jul 2021 - Jul 2023 (2 years 1 month)
    Performed log analysis, troubleshooting, and feature validation based on 3GPP standards. Provided Tier 2 level support for 5G/4G technologies applications, including log analysis and troubleshooting. Collaborated closely with developers to identify root causes for issues and suggest solutions based on performed troubleshooting. Worked closely with customers to set up 5G/4G RAN equipment and management software in both lab and production environments. Conducted system testing of beta software before commercial release. Set up and managed 5G/4G core network for internal development and testing. Configured, commissioned, and troubleshot 5G open VRAN, all-in-one nodes, and virtual machines. Provided on-premises customer support for clien
  • A
    Customer Service Engineer Tier 2
    Airspan Networks
    Mar 2017 - Jul 2021 (4 years 5 months)
    Set up, configured, monitored, and troubleshot VM environments to ensure optimal performance and reliability. Set up, configured, and troubleshot LTE EPC (Evolved Packet Core) to support seamless network operations. Set up, configured, and troubleshot NMS environments (Network Management Systems) for effective network management. Monitored and analyzed KPIs to identify opportunities for network performance improvement. Provided technical support for high complexity cases involving LTE nodes, EPC, and NMS tools. Met client requirements related to network performance, deployment, and troubleshooting, ensuring high levels of satisfaction.
  • Millicom International Cellular Tigo
    O&M Engineer
    Millicom International Cellular Tigo
    Oct 2012 - Mar 2017 (4 years 6 months)
    Conducted ABIS and IUB expansion to enhance network capacity and performance. Set up, configured, installed, and maintained MW (Microwave) links for reliable network connectivity. Managed NSN TRX BTS expansions, ensuring seamless integration and enhanced coverage. Commissioned, configured, and expanded Huawei and Nokia Node B and eNodeB equipment. Performed ATP (Acceptance Test Procedures) for new sites and MW links to ensure optimal operation. Troubleshot Huawei and Nokia BTS, NODEB, and ENODEB, resolving complex issues to maintain network stability. Created, configured, and troubleshot TX routes, optimizing data transmission paths. Configured CISCO and JUNIPER switches, enhancing network infrastructure and performance.
  • Millicom International Cellular Tigo
    Implementation Engineer
    Millicom International Cellular Tigo
    Aug 2010 - Oct 2012 (2 years 3 months)
    Executed NSN TRX expansions, ensuring enhanced network capacity and reliability. Supervised contractors to ensure quality and compliance with project specifications. Verified and approved new cellular sectors/sites, ensuring they met all technical and operational standards. Configured remote sites to ensure seamless integration and optimal performance.
  • Sellcros
    Tecnical Support Engineer
    Sellcros
    Apr 2010 - Jul 2010 (4 months)
    Home Domotics for URC and Lutron.
  • m
    Plannig Group Intern
    monomeros colombo venezolanos
    Jun 2008 - Jan 2009 (8 months)
    Research on the exchange of parts to improve the efficiency of the production plant.
  • T
    Bilingual technical support agent
    Transcom Colombia Webcom
    Jan 2004 - Dec 2006 (3 years)
    Web.com Call center Team Leader.
Education verified_user 0% verified
  • Universidad Autónoma del Caribe
    Electronic and Telecommunications engineer, Electronics, Telecommunications, Automatization
    Universidad Autónoma del Caribe
    Jan 2004 - Dec 2009 (6 years)
    Skills: System Administration · Internet Protocol Suite (TCP/IP)