Carlos Eduardo Anaya Saltarin Team Leader en Sitel. Ingeniero Mecánico UIS

Hesel Media Account Manager

Hesel Media

Apr 2022 - Current (4 years 1 month)

C

Sales Representative

Clearcheck México S.A. de C.V.

Jul 2021 - Oct 2021 (4 months)

• Sold Software as a Service (SAAS) for operation control and income accelerator for middle and small workshops. • Used Google Maps, social networks, google search to locate and list possible clients. • Prospected middle and small businesses across Latin America. • Set up demo presentations with decision makers by cold calling possible clients. • Adapted quickly to change in a fast-paced start-up environment. • Followed consistently and accurately all the scripts released by management. • Followed up on possible clients via phone calls and WhatsApp messages. • Held sales presentations in the form of 30-min demos. • Closed new businesses by succeeding at showing all the features and benefits of the workshop and income accelerating co

Team Manager

Sitel

Jul 2018 - Jul 2021 (3 years 1 month)

• Managed customer service teams (average of 16 people) in the fast-paced, high-pressure Business Process Outsourcing work environment. • Reached the team KPIs goals in the Client Metrics Success Rate agreements (CMSR): strong agent retention rates, absenteeism rates and quality grade scores. • First Team leader position held for the client Cox Communications with the following specific KPIs: Percentage of 5 scores, Quality, CSAT, Service to sales, AHT. • Second Team leader position held for the client Realtor.com with the following specific KPIs: Quality, CSAT, Agent Assignment rate, Lender assignment rate, Agent transfers, Lender transfers, Minutes on the phone and number of dials. • Held monthly SKEP sessions (Skills and Knowledge En

Customer Service and Sales representative

Sitel

Apr 2017 - Jun 2018 (1 year 3 months)

• Provided Customer Service to customers for Cox Communications. • Generated additional sales to new and existing customers for Cox Communications. • Accomplished and exceeded the monthly goals for customer service metrics. • Selected as a back-up team leader a few times due to performance and leadership skills.

Customer Service and Sales representative

Sitel

Jan 2015 - Jan 2016 (1 year 1 month)

• Provided Customer Service to customers for the Sears client. • Generated sales to customers in need of Appliances and/or home systems repair for the Maintenance and Repair department for the company Sears Roebuck and Co. • Accomplished and exceeded the monthly goals for customer service metrics.

Logging engineer

Halliburton

Aug 2012 - Apr 2014 (1 year 9 months)

• Field Engineer, leading crews to perform well logging jobs at different locations in Colombia and overseeing cutting-edge technology equipment in the logging truck and Wireline. • Preparing the logging results and delivering reports to the client to the Company Man and to the client executives. • Received training in Dallas Fort Worth: Technical Training Program (TTP) and Wireline and Perforating Services Open Hole Associate Field Professional (WPS OH AFP). • Performed well perforating and cement evaluation logging jobs for cased holes. • Performed well resistivity, nuclear and diameter logging jobs.

Student Intern

Schlumberger Surenco

Feb 2010 - Aug 2010 (7 months)

• Engineer Student Intern with assigned projects and supported some on-site operations including the installation of Horizontal Pumps for Injection Wells and the installation of electro-submersible pumps for well production. • Designed and did a follow-up of Preventative and corrective maintenance systems. • Implemented the RITE software (Review and Inspection of Tools and Equipment) for the Artificial Lift line of business.

Carlos Eduardo Anaya Saltarin

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Carlos Eduardo Anaya Saltarin