Carlos Eduardo Anaya Saltarin

Carlos Eduardo Anaya Saltarin  new_releases

About

Detail

Team Leader en Sitel. Ingeniero Mecánico UIS
Bogotá, Bogota, Colombia
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Timeline

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Education

Résumé

Jobs verified_user 15% verified
  • Hesel Media
    Hesel Media Account Manager verified_user Verified experience
    Hesel Media
    Apr 2022 - Current (4 years 7 months)
  • C
    Sales Representative public Remote experience
    Clearcheck México S.A. de C.V.
    Jul 2021 - Oct 2021 (4 months)
    • Sold Software as a Service (SAAS) for operation control and income accelerator for middle and small workshops.
    • Used Google Maps, social networks, google search to locate and list possible clients.
    • Prospected middle and small businesses across Latin America.
    • Set up demo presentations with decision makers by cold calling possible clients.
    • Adapted quickly to change in a fast-paced start-up environment.
    • Followed consistently and accurately all the scripts released by management.
    • Followed up on possible clients via phone calls and WhatsApp messages.
    • Held sales presentations in the form of 30-min demos.
    • Closed new businesses by succeeding at showing all the features and benefits of the wor
  • Sitel
    Team Manager public Remote experience
    Sitel
    Jul 2018 - Jul 2021 (3 years 1 month)
    • Managed customer service teams (average of 16 people) in the fast-paced, high-pressure Business Process Outsourcing work environment.
    • Reached the team KPIs goals in the Client Metrics Success Rate agreements (CMSR): strong agent retention rates, absenteeism rates and quality grade scores.
    • First Team leader position held for the client Cox Communications with the following specific KPIs: Percentage of 5 scores, Quality, CSAT, Service to sales, AHT.
    • Second Team leader position held for the client Realtor.com with the following specific KPIs: Quality, CSAT, Agent Assignment rate, Lender assignment rate, Agent transfers, Lender tra
  • Sitel
    Customer Service and Sales representative
    Sitel
    Apr 2017 - Jun 2018 (1 year 3 months)
    • Provided Customer Service to customers for Cox Communications.
    • Generated additional sales to new and existing customers for Cox Communications.
    • Accomplished and exceeded the monthly goals for customer service metrics.
    • Selected as a back-up team leader a few times due to performance and leadership skills.
  • Sitel
    Customer Service and Sales representative
    Sitel
    Jan 2015 - Jan 2016 (1 year 1 month)
    • Provided Customer Service to customers for the Sears client.
    • Generated sales to customers in need of Appliances and/or home systems repair for the Maintenance and Repair department for the company Sears Roebuck and Co.
    • Accomplished and exceeded the monthly goals for customer service metrics.
  • Halliburton
    Logging engineer
    Halliburton
    Aug 2012 - Apr 2014 (1 year 9 months)
    • Field Engineer, leading crews to perform well logging jobs at different locations in Colombia and overseeing cutting-edge technology equipment in the logging truck and Wireline.
    • Preparing the logging results and delivering reports to the client to the Company Man and to the client executives.
    • Received training in Dallas Fort Worth: Technical Training Program (TTP) and Wireline and Perforating Services Open Hole Associate Field Professional (WPS OH AFP).
    • Performed well perforating and cement evaluation logging jobs for cased holes.
    • Performed well resistivity, nuclear and diameter logging jobs.
  • Schlumberger Surenco
    Student Intern
    Schlumberger Surenco
    Feb 2010 - Aug 2010 (7 months)
    • Engineer Student Intern with assigned projects and supported some on-site operations including the installation of Horizontal Pumps for Injection Wells and the installation of electro-submersible pumps for well production.
    • Designed and did a follow-up of Preventative and corrective maintenance systems.
    • Implemented the RITE software (Review and Inspection of Tools and Equipment) for the Artificial Lift line of business.
Education verified_user 0% verified
  • O
    Exchange student during the academic year 2008-2009
    Oklahoma University, Aerospace and Mechanical Engineering School
    Aug 2008 - May 2009 (10 months)
    • Master level courses completed: Finite Element Method, Heat Transfer and Product Family Design.
    • Undergraduate level courses completed: Aerodynamics, Wind Tunnel Laboratory and Control Systems.
  • Universidad Industrial de Santander
    Bachelor of Science in Mechanical Engineering
    Universidad Industrial de Santander
    Apr 2004 - Sep 2011 (7 years 6 months)
    • Thesis: “Methodology for damage detection in metallic structures by using the theoretical-experimental modal analysis technique”, graded 4.9/5.0