Carlos Alberto Fallas Alvarado

Carlos Alberto Fallas Alvarado

About

Detail

Human Resources Professional and Advisor
San José, San José Province, Costa Rica
Contact Carlos regarding: 
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Full-time jobs
Starting at USD18/hour
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Safeguard Global
    GEO HR Services Advisor
    Safeguard Global
    Nov 2023 - Current (3 years)
    As an HR Advisor supporting Canadian employees and clients, I provide guidance across a wide range of HR areas including employment law, payroll, benefits, and leave management. I deliver onboarding and HR training sessions, handle complex contract and policy work, and administer benefit programs with precision. I also troubleshoot and resolve HR tech and process issues, always looking for ways to improve service delivery. Partnering closely with leadership, I ensure HR aligns with operational goals and consistently meets service standards.
  • M
    Human Resources Generalist
    MarketSource SRL
    Apr 2018 - Sep 2023 (5 years 6 months)
    As an HR Generalist, I led end-to-end recruitment processes—from job postings and sourcing to interviews and onboarding—ensuring talent alignment with business needs. I developed employee growth initiatives and supported professional development planning. I also acted as a labor relations partner, advising on employment law and compliance. I maintained and updated HRIS systems, supported cross-functional teams including IT and development, and collaborated with leadership to track HR KPIs and support operational goals.
  • Amazon
    Senior Customer Service Representative
    Amazon
    Jul 2017 - Apr 2018 (10 months)
    In this role, I handled customer communications across various channels, resolving complex issues efficiently while upholding high service standards. I played a key role in troubleshooting escalated cases and driving actions that boosted customer satisfaction and loyalty. Consistently met and exceeded performance goals, contributing to team-wide success in a high-volume environment.
Education verified_user 0% verified
  • Universidad Fidélitas
    Especialización, Computer and Information Systems Security/Information Assurance
    Universidad Fidélitas
    Jan 2024 - Dec 2024 (1 year)
  • Universidad Castro Carazo
    Python Applications Programmer, Computer Programming
    Universidad Castro Carazo
    Jan 2023 - Dec 2024 (2 years)
  • I
    Agility in HR Certification, Human Resources Management and Services
    International Consortium for Agile
    Jan 2022 - Dec 2022 (1 year)
  • Universidad Escuela Libre de Derecho
    Curso Libre de Cálculos Laborales, Derecho laboral
    Universidad Escuela Libre de Derecho
    Jan 2019 - Dec 2019 (1 year)
  • Universidad Americana CR
    Bachillerato, Gestión de recursos humanos/Administración de personal, general
    Universidad Americana CR
    Jan 2012 - Dec 2015 (4 years)