Carlo Penullar

• Dynamic Customer Service Specialist with nearly a decade of experience supporting global brands across technology, healthcare, finance, food service, and e-commerce. Skilled in managing high-volume inquiries through chat, email, and phone with a proven ability to resolve complex issues quickly while delivering excellent customer experiences. Recognized for adaptability, strong communication, and building lasting client relationships that drive loyalty and retention. Adept at navigating fast-paced environments, supporting cross-functional teams, and consistently exceeding performance targets.