Carlo Ian Pumilban Detera

Compliance Operations Associate

NeoWork

Nov 2025 - May 2026 (7 months)

• Performed outbound outreach to providers to secure approval for Medicare patients’ physical therapy Plans of Care (POCs). • Ensured POCs were signed within required 60-day compliance timelines. • Verified and updated provider contact information for accurate communication. • Maintained strong compliance performance in POC completion. Generated monthly productivity and performance reports.

Veteran Coordinator

Served With Honor

Jan 2025 - Aug 2025 (8 months)

• Delivered executive virtual support to a veteran coach, overseeing scheduling, strategy call coordination, and VA claims documentation. • Educated veterans on the VA claims process, improving submission accuracy and turnaround time.

Subject Matter Expert

TTEC

Jun 2023 - Dec 2024 (1 year 7 months)

• SME for retail email support; trained and onboarded new agents. • Tracked KPIs, coached team members, and resolved escalations to meet SLAs. • Improved workflows in partnership with management to enhance customer experience.

Sales Representative

IGT Solutions

Oct 2018 - Feb 2023 (4 years 5 months)

• Managed high-volume hotel reservations and drove revenue through upselling. • Consistently exceeded sales targets using product expertise and effective communication.

K

Store Manager

Khafra Cafe

Mar 2016 - Sep 2018 (2 years 7 months)

• Led daily café operations, staff supervision, and customer experience. • Managed inventory, cash handling, scheduling, and sales performance to meet business targets. • Maintained service quality, cleanliness, and operational efficiency.

D

Shift Manager

Dunkin’ Donuts

Feb 2015 - Mar 2016 (1 year 2 months)

• Supervised staff during peak hours, ensuring fast and accurate service. • Managed cash handling, inventory, and shift performance. • Maintained service quality, cleanliness, and operational efficiency.

S

Barista

Starbucks Coffee

Nov 2014 - Jan 2015 (3 months)

• Prepared beverages to standard recipes in a fast-paced environment. • Delivered consistent customer service and maintained store cleanliness. • Handled POS transactions and supported inventory restocking.

B

Bank Statement Clerk

Bank of the Philippine Islands

Jun 2014 - Nov 2014 (6 months)

• Processed financial documents with strict accuracy and confidentiality. • Organized records efficiently to support daily banking operations.

Carlo Ian Pumilban Detera

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