Carlo Geoffry Denosta

Jobs 0% verified

Implementation Specialist

PushPress

Aug 2025 - Current (1 year)
Technical Engineer

Movate

Aug 2024 - Apr 2025 (9 months)

. Serve as the first point of contact for IT-related inquiries and issues from internal staff and Managers • Diagnose and resolve hardware, software, and network-related problems in a timely manner. • Provide remote support for managed devices under the Saas program, including troubleshooting and configuration. • Document, track, and manage support tickets using internal ticketing systems, ensuring SLA adherence.
Help Desk

TPG Telecom

Feb 2024 - Aug 2024 (7 months)

• Assisting clients with their modem configuration • Developed and implemented process for tracking customer service request and ensuring timely resolution • Developed and maintained a ticketing system that allowed users to quickly submit service request and track progress
Web Advisor

Concentrix

Sep 2021 - Jan 2024 (2 years 5 months)

• Assisting clients with their website and emails technical issue. • Knowledge of network troubleshooting and terminology including DNA • Manage website design, content, wSEO development and tracking analytics to ensure all content up to-date and relevant • Provide a step-by-step walkthrough (or wizard) for setting up domains, choosing a hosting plan, and uploading files. Interactive guides and modal pop- ups can help educate users on specific features.
TECHNICAL SUPPORT / MENTOR COACH

Alorica

Sep 2020 - Sep 2021 (1 year 1 month)

. Taking inbound calls from Telco account and doing sales and Troubleshooting. • Provided technical support for end-users and resolved escalates technical issues. . Able to support New Hires and support a Team

Education 0% verified

Carlo Geoffry Denosta

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