Carles Laparra

Carles Laparra

About

Detail

Chief Delivery Officer
Barcelona, Catalonia, Spain
Contact Carles regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • V
    Chief Delivery Officer
    Verbio
    Jan 2022 - Current (4 years 5 months)
    As the Chief Delivery Officer (CDO) and a member of the Steering Committee at Verbio, I provide strategic leadership and vision for the professional services organization. Reporting directly to the CEO/COO, I am responsible for developing strategies and operations that ensure the delivery of best-in-class services and solutions with positive business outcomes for our customers. Key responsibilities: - Strategic leadership: Develop and implement strategic plans to ensure the robustness and scalability of Verbio’s professional services organization. - Service offerings: Create and maintain service offerings that align with Verbio’s product, value proposition, commercial objectives, and target market segments in accordance with the sales/prod
  • V
    Head of Professional Services Delivery Team
    Verbio
    Dec 2020 - Dec 2021 (1 year 1 month)
    Responsible for leading Verbio's Professional Services Delivery Team, accountable for executing the delivery of products and services to Verbio's customers/partners while ensuring customer satisfaction, building positive and productive working relationships with them. Responsible for overseeing the work of multiples teams (Presales, Projects, After sales), defining processes and mechanisms to ensure that such different areas perform in a cost-effective and time-saving manner, as well as and working closely with other teams like sales, marketing, and product. Setting up operational objectives aligned with company goals, helping the management team to make right and informed strategic decisions, and achieving strategic objectives. Prioritiz
  • V
    Presales Engineering Team Lead
    Verbio
    Jan 2019 - Dec 2020 (2 years)
    Responsible for leading Verbio's presales engineering team, helping in delivering AI products based on Speech Recognition, Text To Speech, NLP/NLU, and Voice Biometrics. Working with a 360 perspective, Verbio's Presales team goes beyond the normal limits of an IT presales department, by doing more than just providing consultancy/technical support to sales activity. Being inspired by an ambitious vision, Presales team supports the most relevant business areas (customers, partners, marketing & sales, and product) by providing them with valuable business outcomes and gains. Building the Presales Department from the scratch, recruiting and enabling a dedicated engineers team to use their consulting skills and technical knowledge during the sa
  • V
    Project and Product Manager
    Verbio
    Apr 2014 - Jan 2019 (4 years 10 months)
    Management and direction of IT projects focused on deployment of H2M (human to machine) and H2H (human to human) systems for customer care (webchat, email, telephony) covering all its phases, from requirements discovery to execution, allocating resources, break-down and delegating tasks or risk mitigation for on-time, on-budget delivery. Leading and supervising the roadmap definition and execution for Verbio Speech & Text Analytics platform, designed to analyze text and voice H2H interactions to gain valuable customer insights: Behaviour, needs, root cause, sentiment analysis, ... Recruit, train and mentor a new engineering team without previous NLP/NLU/Speech technologies background.
  • V
    Presales and Software Engineer
    Verbio
    Apr 2013 - Mar 2014 (1 year)
    Get involved in the sales process with the most important accounts (Financial, Insurance, Utilities, Retail, Telco) giving engineering support to sales team in order to close deals. Solution architect, analyst and programmer in cutting-edge projects based on NLP/NLU, Speech Recognition and Voice Biometics technologies.
  • V
    CTO
    VoxWeb Soluciones de Voz
    Sep 2005 - Mar 2013 (7 years 7 months)
    Built from scratch the company technical stack and the complete product portfolio. Built a strong strategy alliances network with local and global technical players. Built a consulting partners network who became a great company sales force. Researched different customer segments and built specific value proposition where the speech technology become an unique pain killer.
  • R
    Technical Director
    Revistas Profesionales
    Sep 2003 - Sep 2007 (4 years 1 month)
    Built an e-commerce portal enabling new revenues streams for the media, promoting and leading the media digitalization process. Provide professionalism and enhance and diversify the media contents. Get involved in the business brands like Microsoft, Oracle, Borland, Sun o Panda who provides funding and contents for the media
Education verified_user 0% verified
  • Universitat Politècnica de Catalunya
    Computer Science Engineering, (Software Engineering, Data Bases Design, Distributed Architectures, Networks)
    Universitat Politècnica de Catalunya
    Jan 1999 - Dec 2005 (7 years)