Carl Emilio C. Iquiña Executive Assistant | Legal Assistant | Recruitment

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Intake Specialist

The Howze Law Firm

Oct 2024 - May 2025 (8 months)

Answer all incoming calls and answer routine simple question for current and new clients. - Route clients to the appropriate team and organize and follow up with leads - Responsible for scheduling legal consultation with the Attorney when needed - Drafted Retainers and legal letters to be sent to the client - Managed and organized all client documents for Discoveries

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Intake Specialist

The Howze Law Firm

Oct 2024 - May 2025 (8 months)

Answer all incoming calls and answer routine simple question for current and new clients. - Route clients to the appropriate team and organize and follow up with leads - Responsible for scheduling legal consultation with the Attorney when needed - Drafted Retainers and legal letters to be sent to the client - Managed and organized all client documents for Discoveries

Recruitment Specialist/Data Analyst/Staffing

Legal Soft

Dec 2020 - Sep 2024 (3 years 10 months)

− As a part of recruitment, I do end to end task by interviewing the applicants and pairing them to the clients and doing administrative task to do data management. Creating comprehensive reports as well. − As a part of the Admin Team’s Data Analyst, I helped create KPI/ Performance Dashboard and overall VA Division attendance tracker and updating it frequently. Also helped creating the Master list of all VA’s currently with the company. − I also provide basic Google Sheet training when required by a VA for their clients. − Assisted in pairing candidates to prospective clients making sure that the clients would be able to get the right VAs for the job that they need help with.

Cyber Recruiter

Cyberbacker Careers

Mar 2020 - Dec 2020 (10 months)

Interview candidates to determine which client they will be paired with. − Assisted with Database Management − Sourced by using multiple platforms to provide leads for the Recruitment Team

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Account Specialist

Teamspan Global Solutions

Feb 2019 - Mar 2020 (1 year 2 months)

Assisting clients to accurately input pricing data for each and every item that they have requested. − Coordinate with different clients or third-party departments to retrieve documents necessary. − Communicate with POCs or Client regarding price changes and other updates − Scheduled and dispatched repairman when client needs to have their ordered equipment or tools fixed.

Customer Service Representative

Amazon

May 2017 - Dec 2017 (8 months)

− Assist Customers to buy their groceries on-line via pick and delivery − Identify and emphatically address customer’s concerns and, if necessary, escalate appropriately. − Assisted with dispatching to deliver groceries to customers

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Customer Service Representative

Cigna Healthcare Global Individuals

Feb 2016 - May 2017 (1 year 4 months)

− Provides Patient Benefits to Providers who are assisting their Patient’s insurance − Verifying patient claims to the Providers so that they may give their Patient the accurate information of their benefit. − Follows HIPAA process throughout the entire call. − Also assist in providing Dental Benefits to the Provider

Customer Service Representative

Wells Fargo

Nov 2013 - Jul 2015 (1 year 9 months)

− Assists customers by competently and professionally handling company staff concerns (Basic trouble-shooting, Password reset, Remote In access, BBM Mail assistance); − responds to customer’s queries and complaints. − Keeps client’s employees log in data base up to date by following established procedures.

Carl Emilio C. Iquiña

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