Carla Nadine Vásquez Alabán

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Virtual Assistant

Valatam

Apr 2025 - Current (1 year 3 months)

Successful completion of Valatam's trial program. This includes managing emails and calendars, preparing travel itineraries, creating databases, researching prospects, role-playing customer service, understanding basic SM and designs, writing, following up on projects, and learning helpful tools commonly used by VAs.
Social Media Management and Customer Support

Yango

Dec 2023 - Jan 2025 (1 year 2 months)

Providing customer support to international taxi riders in English and Spanish across 20 countries using Chatterbox. Responded to user inquiries and managed interactions on Facebook, Instagram, X, and TikTok via Angry.Space. Additionally, utilized Zoom for all team meetings to ensure effective communication and collaboration. Managed business workflows and project management tasks through Notion, which streamlined our processes. Employed Google Workspace, particularly Google Sheets, for compiling and analyzing monthly reports, enhancing our operational efficiency and data management.
T

Customer Support and Back Office Agent

Teleperformance - Instacart Care

Jan 2022 - Nov 2023 (1 year 11 months)

Supported customers from the USA and Canada by effectively handling service-related problems and inquiries, while maintaining trust and safety protocols. Conducted audits of tickets and compared data with retailer-provided receipts to ensure accuracy and compliance. Additionally, utilized Zoom for conducting meetings and coaching sessions, which enhanced communication and collaboration within the team. Leveraged Slack as the primary written communication channel to streamline information sharing. As a Senior Customer Service Representative, I was entrusted by my supervisor to support new agents through coaching and shadowing, fostering a collaborative and supportive work environment.

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Carla Nadine Vásquez Alabán

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