C
Carla Coria
About
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Córdoba, Córdoba Province, Argentina
Résumé
Jobs
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Director of Candidate SuccessVisa Solutions HealthcareAug 2023 - Current (3 years 3 months)International healthcare staffing
• Founding leader of the Candidate Success function, accountable for protecting a $360M+ placement pipeline — 12,000+ internationally trained healthcare professionals at ~$30K per placement.
• Built the department from zero — org structure, hiring, full SOP and policy library, escalation governance, and reporting architecture now used as the company standard.
• Increased retention 48% through a white-glove, single-point-of-contact service model and proactive risk triage, cutting drop-off across immigration and licensure pipelines.
• Matched the coverage model to the business — standard business hours for a 3-year candidate lifecycle, deliberately avoiding the overhead of 24/7 coverage th- Head of Support (Director Level)NurseDashApr 2021 - Aug 2023 (2 years 5 months)Healthcare per-diem shift marketplace app
• Hired to replace an underperforming BPO call center; took over Support and Fulfillment, built the Trust team from zero, then expanded to lead Document Collection & Onboarding, Technical Support, and Accounting operations — a 25-person, six-function, 24/7 org in hypergrowth.
• Migrated support from BPO to in-house, doubling agent capacity at the same cost during hypergrowth.
• Paired headcount with technology — Intercom bot resolutions, FAQs, and self-service deflecting 60% of inbound volume at - LFounder & OwnerLa Comarca “The Shire”Jan 2021 - Jan 2026 (5 years 1 month)Board game, RPG, and specialty coffee retail concept, Río Cuarto, Argentina
• Built and ran concurrently with full-time executive roles.
• Owned the full P&L for five years — inventory, staffing, supplier and manufacturer relationships, pricing, and client experience.
• Designed the revenue model around community — an in-house specialty coffee shop and restaurant extended player dwell time and per-visit spend, while tournaments and events converted customers into a recurring community.
• Managed social media marketing and calendars to drive community engagement.
• Fielded six acquisition offers and declined them all to protect the brand’s reputation — executed an asset sale of inventory and equipment instead, retain - Customer Support ManagerMoxieLashMar 2019 - Apr 2021 (2 years 2 months)Premium DTC beauty brand (~$100 average product)
• Led a 24/7 team of 16 delivering white-glove, VIP-level service across email, chat, social, and community channels.
• Managed social media marketing and calendars.
• Cut returns and replacements 75% in year one — $612K+ in annual savings — then drove a further 3% reduction the following year by building a defect trend tracking system from return data and driving fixes with Manufacturing and influencer partners.
• Consolidated all support channels into a centralized hub, reducing operational fragmentation across a 24/7 global operation.
• Managed three fulfillment centers and offshore manufacturing relationships — kept the brand fully stocked at all times and resolve
Education
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- SSAP S/4HANA Essential TrainingJun 2026
- Customer Success Foundations Professional CertificateChurnZeroMay 2026 - Jun 2026 (2 months)
- B.S. in Business AdministrationUniversidad Nacional de Río CuartoFeb 2026 - Current (9 months)In progress, with embedded Associate Degree in Business Management
- SSix Sigma Yellow BeltMay 2022 - Jun 2022 (2 months)
- CCertified ParalegalColegio de Abogados de Río CuartoFeb 2008 - Nov 2008 (10 months)