Carol Andrea Rivera Clavijo HR Trends and Data Leader

Trends and Data Leader

Universidad de los Andes

Mar 2022 - May 2026 (4 years 3 months)

- Conduct studies to determine new methodologies in the areas of human resources management.
- Counsel leaders and human talent teams, understand their information needs, propose solutions that integrate key data from their processes, make correlations of information that generate alerts, and facilitate decision-making.
- Collect, integrate, process, analyze data, and correlate information. Design data visualization, dashboards, reports, and presentations.
- Research industry trends, best practices, and technologies in human talent management.
- Budget administration.
- People wellness program design and implementation of strategies.

Civil Contracting Specialist

Universidad de los Andes

Dec 2020 - Mar 2022 (1 year 4 months)

- Advise and guide professors, administrative staff, and national and foreign contractors in civil contracting requests, social security forms, contracting documents, bonuses, monitoring, and occasional work at the university.

Human Management and Organizational Development Specialist

Universidad de los Andes

Oct 2014 - Nov 2020 (6 years 2 months)

- Benefits management, and benefits’ providers negotiation.
- Receipt, registration and monthly processing of payroll news, disability, and leave management. Request tickets, employees queries.
- Executed projects: change management, culture, onboarding, wellness, benefits, and training. I was able to increase user satisfaction from 80% to 93%.
HR Operations; Human resources generalist. Executed projects: change management, culture, onboarding, people wellness, benefits, payroll, organizational design and training.

D

Talent Acquisition Analyst

DIRECTV Colombia Ltda.

Jun 2009 - Aug 2014 (5 years 3 months)

- Implement recruitment and attraction strategies for all levels of positions, securing the best talent and experience for candidates and hiring leaders.
- Guide and counsel hiring managers in attracting and promoting the ideal talent.
- Design profiles over different roles. Implement screening, assessment center, technical tests, competencies-based interviews, recruiting reports, and interviews of resigning
- Create dashboards to track recruitment and selection metrics that contributed to improving human resources KPIs. Design and analyze turnover reports, time, and effectiveness of the recruiting process
- I implemented the successful sales representative selection project, which resulted in a 30% decrease in sales rep

D

Recruitment and Development Assistant

DIRECTV Colombia Ltda.

Jun 2009 - Nov 2011 (2 years 6 months)

- Management from start to finish all stages of the onboarding process, such as talent acquisition (attraction, selection, final offer), orientation to the new employee, and induction to the corporate culture, ethics, and values of the company.
- Attract qualified entry-level employees, match them to the position requirements, and coordinate relocation. Coordinate services with training providers, temporary services, and headhunters.
- Develop performance management, climate, and training reports.
- Plan and execute the training events logistics, participation, and analysis of satisfaction surveys.

Management Assistant

Niver SA

Feb 2007 - Aug 2008 (1 year 7 months)

- Led the TPM (Total Productive Maintenance) project to increase efficiency in the nonwoven textile production plants.
- Design the processes and procedures manual for the total productive maintenance project.
- Coordinate the area of environmental management and ISO 9000 quality management.
- Implement 5's, Kaizen, and autonomous maintenance methodologies.
- Management to improve the indicators in the production area through research, master plan, creation of procedures, and implementation of the TPM project.
Lead the implementation of the TPM project (Total Productive Maintenance). Planning and monitoring of this Project.

H

Training Assistant

HARVARD BUSINESS REVIEW LATIN AMERICA

Feb 2005 - Nov 2006 (1 year 10 months)

- Design event plans, training budgets, and seminar sales reports.
- Manage logistics and sales of seminars for senior management of national and multinational companies.
- Present reports on the results of the seminars carried out to present them to the managers at the head office in Uruguay
- Guarantee contacts, sales of magazine subscriptions, and customer service for the regions of Colombia, Ecuador, and Venezuela, as well as strategic alliances with sponsors of training events.
•Program visits to entities and potential clients, follow-up to providers, and strategic alliances.
•Manage budgets, check administrative procedures, and plan events.
•Hire, train, and supervise the personnel of support required

E

Data Analyst

E-ADVISING LTDA.

Jan 2003 - Nov 2004 (1 year 11 months)

- Customer service representative.
- Create and analyze records and marketing reports and manage customer service data.
- Train the clients about how to download marketing and sales reports loaded in Pharmadvisor software.
- Analyze marketing, databases, and sales records of medical visitors.
- Achievement: I designed the customer service manual for a technology company focused on pharmaceutical laboratories.
Analyze marketing databases and sales records of medical visitors.
•Create and analyze records and marketing reports, manage customer service data.
•Customer service representative.
•Train the clients about how to download marketing and sales reports loaded in Pharmadvisor software.

Carol Andrea Rivera Clavijo

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Carol Andrea Rivera Clavijo