Cara Lazaro

E

Head of HR

ELEVATE OUTSOURCING

Mar 2022 - Current (4 years 7 months)

• Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identifies staffing and recruiting needs; develops and executes best practices for hir

C

HR Business Partner

CSS Corp ICT

Mar 2020 - Feb 2022 (2 years)

• Provides assistance, facilitation and guidance in conducting counseling sessions for employees who have demonstrated behaviors not aligned with the company's corporate values. Collaborates with the managers and supervisors to ensure that decisions and actions in implementing action steps for progressive discipline are aligned with local compliance regulations.
• Developing, revising, and implementing HR policies and procedures
• Ensuring Company programs and services are in compliance with established policies and procedures and state laws and regulations
• Assisting with the development and coordination of recommended changes regarding workflow
• Works as Employee Relations & Labor Relations
• Assisting in the ov

E

HR and Admin

Ericsson Telecommunications

Oct 2018 - Mar 2020 (1 year 6 months)

• Onboarding employees making sure their requirements are complete and that accesses are provided on the first day
• Offboarding of employees making sure their exit documents and clearances are complete for their back pay and proof of employment
• Collaborates with other departments to cater to company’s needs
• Evaluates, analyzes, and verifies dates of service and tenure ship
• Verifies completeness and accuracy in employee information before the billing period
• Ensures accuracy of payment information; reviews and removes errors
• Initiates and performs additional responsibilities to meet company’s needs

Billing Representative

Technodream Web Works

Mar 2016 - May 2018 (2 years 3 months)

• Communicates with customers to resolve billing issues and queries
• Updates and maintains billing records and client documentation on a daily basis
• Collaborates with other departments to cater to customer needs
• Evaluates, analyzes, and verifies dates of service and billed amounts
• Verifies completeness and accuracy in client information before the billing period
• Ensures accuracy of billing information; reviews and removes errors
• Updates completely unbilled reconciliations weekly
• Initiates and performs additional billing responsibilities to meet team objectives

Customer Service Representative

Sitel

Apr 2014 - Apr 2015 (1 year 1 month)

• Handles inbound customer calls
• Assists customers with account-specific queries such as technical issues, payment processing, billing inquiries, including new products and services offered
• Gathers and verifies customer information
• Ensures calls are handled professionally
• Works to achieve metrics/goals assigned to the team
• Ensures accurate and timely communication of client issues to immediate supervisor
• Mentors other team members on related tasks (e.g., handling calls)

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Administrative Staff

Natural Metaphors (Business)

Jan 2009 - Jan 2012 (3 years 1 month)

• Manages the retail shop
• Performs bookkeeping and assists with Sales and Customer service and other departments
• Maintains employee records for payroll cycle
• Monitors employees performance for increases and other areas needed for improvement

About

Detail

Timeline

Résumé

Cara Lazaro

About

Detail

Behavioral traits