Sebastian Carabaguiaz

Sebastian Carabaguiaz

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Tech Specialist
Provincia de San Jose, Costa Rica
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Résumé

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  • A
    CTO & Co-Fundador
    Abundiaio
    Dec 2024 - Current (1 year 7 months)
    Key Responsibilities Strategic Direction and Business Vision Definition and execution of Abundia.io’s mission and vision. Identification of market opportunities in both national and international digital environments. Creative and strategic leadership across all areas of the company. High-Impact Audiovisual Content Design and Production. Development of visual campaigns. Innovation in Digital Experiences (Cloud & Web Tech) Development of web solutions with a cloud-first approach, ensuring performance, scalability, and user experience. Architecture of secure, automated, and omnichannel web solutions. Team coordination for custom development projects using advanced technologies (SaaS, eCommerce, API integration, AI, etc.). Strategic and High-
  • A
    Founder and CEO of Astraibot
    Astraibot
    Oct 2023 - Current (2 years 9 months)
    Spearheaded the creation and launch of Astraibot, a cutting-edge company specializing in digital transformation for businesses through AI-driven chatbots, web design, and premium hosting services. Directed the customization of chatbots, integrating client-specific data and optimizing response accuracy, resulting in improved customer satisfaction and a notable reduction in phone inquiries. Established and managed a data analysis department, integrating AI-powered domain services to enhance service quality and prevent bot attacks, ensuring a high level of security and reliability. Championed the integration of advanced hosting solutions and security protocols, delivering reliable, fast, and secure hosting options for clients. Developed hi
  • Movate
    Network Engineer
    Movate
    May 2020 - Aug 2023 (3 years 4 months)
    Delivered expert technical assistance to customers across North America, specializing in high-performance networking devices, ensuring optimal connectivity and prompt issue resolution. Guided clients through advanced network configurations, including RF parameter analysis and signal optimization, resulting in enhanced network performance and increased user satisfaction. Managed comprehensive support operations encompassing troubleshooting, warranty processing, and device configuration, maintaining high customer satisfaction and efficient service delivery. Assisted in the customization of network settings, such as parental controls and firewall configurations, tailoring user experiences to individual client needs and strengthening network
  • Concentrix Limited Company
    T2 Senior Advisor
    Concentrix Limited Company
    Apr 2015 - Jan 2020 (4 years 10 months)
    Specialized in resolving escalated technical issues, collaborating closely with technological clients to assess and mitigate emerging challenges. Led a team of 10+ agents, driving performance improvements across key metrics and fostering a culture of continuous learning and excellence. Managed customer escalations, negotiating resolutions and enhancing customer loyalty through proactive communication and exceptional service. Played a pivotal role in product performance evaluation, providing valuable insights that contributed to improved client offerings.
  • ITS
    Customer Service & Sales Agent - Outsourcing for International Bank
    ITS
    Jun 2014 - Mar 2015 (10 months)
    Delivered top-tier customer service in the banking sector, specializing in credit card sales and customer satisfaction. Identified cross-selling opportunities and maintained strong customer relationships, contributing to the growth of the bank's customer base. Achieved consistent high performance in key service metrics, ensuring client retention and satisfaction.
  • T
    Operations Director
    Transportes Rois
    Jan 2004 - Dec 2013 (10 years)
    Oversaw all aspects of a large-scale school transportation business, including logistics, personnel management (60+ contracted and subcontracted staff), vehicle maintenance, marketing, customer service, and financial operations. Ensured the safe, efficient, and high-quality delivery of services through effective leadership and strategic planning. Built strong relationships with prestigious educational institutions such as the Anglo-American School, Canadian International School, and SEK International School, maintaining a trusted reputation among schools and parents alike.
  • Sykes Enterprises
    Customer Service Specialist
    Sykes Enterprises
    Jun 2002 - Jul 2004 (2 years 2 months)
    Managed customer service and sales operations for a leading computer software company in Latin America, providing expert assistance and guidance to clients to ensure optimal utilization of software features and functionalities. Delivered exceptional customer service for a U.S.-based financial institution, specializing in mortgage and loan solutions. Assisted customers throughout the application process, offering tailored financial solutions to meet their specific needs. Conducted onboarding sessions for new hires, introducing company policies, benefits, and schedule adherence, fostering a strong understanding of performance expectations and organizational culture. Monitored and supported the performance of new agents, ensuring they met c