Nelson Cano

NOC MANAGER – MEDELLIN MANAGED SERVICES DELIVERY & SERVICES DEPARTMENT

Huawei Colombia

Oct 2016 - Sep 2022 (6 years)

NOC MANAGER

TigoUne

Jun 2014 - Oct 2016 (2 years 5 months)

Responsibilities: •Responsible for Huawei Network Operations Center (NOC), operating in a Managed Service way delivered to Colombian TigoUne Company (Millicom International Cellular Subsidiary); Leader of NOC team including Front and Backoffice with about 100 staff and more than 100 persons in different service contracts. •Responsible on coordinating in the best way the resources, people, tools and processes oriented to achieve results to customers. •Responsible for the achievement of Service Level Agreements (SLA) and Network Key Quality and Performance Indicators (KQI/KPI) targets of NOC team. •Third party providers (carriers, vendors) technical administration. •Responsible for Operation Processes: Fault Management (FM), Corrective M

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ARCHITECTURE AND PLANNING ENGINEER

UNE EPM Telecommunications.

Jun 2009 - Jul 2010 (1 year 2 months)

Position: NETWORK PLANNING ASSISTANT-DIRECTOR at the same time NEW ARCHITECTURE AND PLANNING ENGINEER (June 2009 – July 2010) Responsibilities: •Responsible for the planning and technological architecture of telecommunication platforms as well as the company´s information systems. •Defining technological roadmap and policies for network and systems growing. •Implementation of Technological Architecture Committee responsible of guiding the projects and initiatives trough the defined roadmap. •New technologies investigation and evaluation to review its possible incorporation to the company´s roadmap.

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WIMAX ROLLOUT PROJECT LEADER

Jul 2007 - Jun 2009 (2 years)

Deployment Stage (October 2012 - June 2014) Responsibilities: •Leading the work team in charge of the deployment of the new Operation Support Systems for the company, it was a very high impact transformation project coordinated by the PMO Office as a part of a very complex project program. •Implementation of a set of tools, Oracle OSM (Order and Service Management), Oracle MSS Inventory (Metasolv Solution), Hewlett Packard Service Activator and General Electric´s PNI (Smallworld Physical Network Inventory) •Raise, update and digitize all the external plant into the new inventory systems as well as all the service information. •Contract and Budget management for the project about 20 Million USD. Achievements: •To receive the Project wit

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WIMAX PROJECT ENGINEER

Sep 2005 - Jul 2007 (1 year 11 months)

Responsibilities: •Participating in the feasibility studies, evaluation, planning, and execution of the Orbitel´s Wimax Network, this was the first commercial Wimax Internet access network in Colombia and Latin America.

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NETWORK PLANNING ENGINEER / PROJECT LEADER

Mar 2004 - Sep 2005 (1 year 7 months)

Responsibilities: •Responsible for planning and capacity processes, and for the implementation on several projects. •Convergent networks solution design for customers. •Negotiation and contract management of international suppliers like SPRINT, MCI and others. •Responsible for the administration of the MPLS network which was one of the first networks on its type in Latin America. •Planning and Expansion for Wireless IP Local Loop (WIPLL) access network. •Technical support for business cases related to new products and sales solutions. •Technical project leader for several products and projects.

OPERATIONS SUPPORT MANAGEMENT ASSISTANT-DIRECTOR

Orbitel

Apr 2002 - Jul 2007 (5 years 4 months)

(CUSTOMER PREMISES FIELD LEVEL OPERATIONS) (December 2010 – October 2012) Responsibilities: •Leading the work team in charge of operations support for Regional Operations Direction, some of the main responsibilities were: •Contract administration for customer premises field level contracts, logistical support for region operations in charge of allocating equipment, spares and materials to all the regions. •Administration of the centralized provisioning and fulfillment help desk. •Responsible for dispatching center controlling the scheduling of customer visits. •Customer premises contracts budget was in that time (2011-2012) about the 25% of the Company´s CAPEX Achievements: •Important improvement in the Customer Premises Field Level O

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VALUE ADDED SERVICES ENGINEER

Apr 2002 - Mar 2004 (2 years)

Responsibilities: •Designing, planning, network expansion and operations support in the IP Network. •Coordination and administration on international third-party contracts and interconnections. •Second level Backoffice support (on call available) in IP routing, BGP protocol, telephony over IP, Internet and other technologies. •Design and Implementation of company´s Wireless Access networks and their interconnection to MPLS and Internet Backbone. •Designing, planning, purchasing and implementation of the Internet Access Provider (IAP) network which was one of the biggest and reliable network in Colombia in those days, connecting several ISP companies in Colombia to the Internet Backbone. •Solution and design support for sales in produc

TELECOMMUNICATIONS ANALYST / MANAGEMENT ANALYST

Bancolombia

Jul 1998 - Apr 2002 (3 years 10 months)

Position: TELECOMMUNICATIONS ANALYST / MANAGEMENT ANALYST (January 2000 - April 2002) Responsibilities: •Design, planning, configuration and back-office support for networking and datacenter platforms, rollout on new networking sites. Working 8x5 and On-Call available. •Contract management for third party carriers. •Administration of Transmission and Routing platforms, administration on Networking Tools (Ciscoworks 2000) •Leadership on some Internal Projects (Token Ring to Ethernet Migration in bank offices and Networking Business Continuity Plans)

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NETWORK MANAGEMENT ANALYST

Jul 1998 - Jan 2000 (1 year 7 months)

Responsibilities: •Support Engineer in the Network Operations Center, working in shifts 24x7. •Network Monitoring and troubleshooting for WAN, LAN and some Datacenter Equipment. •Monitoring and Process Execution in Information Systems (AS/400, RISC, INTEL, STRATUS).

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TRAINEESHIP STUDENT/PROJECT ANALYST

EEPPM - Empresas Públicas de Medellín

Jan 1997 - Jan 1998 (1 year 1 month)

Position: TRAINEESHIP STUDENT/PROJECT ANALYST (January 1997–January 1998) Responsibilities: •Tele-management Project, project intended to evaluate the technical feasibility of adding some remote reader devices to electricity, water and gas residential meters to manage them remotely and avoid the monthly reading visits to customer homes. •Technical and economical evaluation, defining technical specifications for the trial, implement the trial and evaluate results.

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Nelson's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.