Candace Brooke Spade Customer Support | Admin Operations | Former Manager &

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Manager

MM Boutique

Jan 2024 - Mar 2024 (3 months)

Managed day-to-day customer interactions, ensuring smooth communication and satisfaction across sales and service channels. Created and maintained the store’s digital presence, coordinated inventory, and fostered professional relationships with vendors. Demonstrated adaptability and organization in a fast-paced retail setting.

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Appointment Setter

D Foster Consulting LLC

Jun 2022 - Jan 2023 (8 months)

Scheduled appointments through high-volume outbound and inbound calls. Collected and organized sensitive client information to enable timely and efficient follow-ups. Delivered friendly, efficient service while maintaining professionalism under pressure.

Warehouse Clerk

CW Services

Aug 2020 - Aug 2021 (1 year 1 month)

Handled the processing and verification of incoming and outgoing inventory, ensuring accurate labeling, documentation, and timely reporting of discrepancies to reduce shipping delays. Collaborated with carriers and internal teams to streamline operations. Additionally, provided customer support by working directly with staff "customers" to ensure they received the products they needed, enhancing overall service efficiency within the warehouse environment.

Administrative Assistant

Maximus

Jun 2020 - Aug 2020 (3 months)

Supported a high-volume office by managing communications and coordinating appointments for over 1,700 participants. Served as a liaison between callers and counselors, ensuring accurate scheduling and detailed recordkeeping in a time-sensitive environment.

Correctional Officer

Indiana Department of Correction

Aug 2016 - Jun 2020 (3 years 11 months)

Maintained safety, security, and order within correctional facilities by monitoring inmate behavior, enforcing rules, and de-escalating tense situations with calm professionalism. Conducted routine checks, supervised movements, and completed detailed incident reports. Prioritized safety for staff, inmates, and visitors through vigilant observation and rapid response.

Customer Liaison

California Closets

Mar 2016 - Aug 2016 (6 months)

Served as a key point of contact between clients and design staff, managing daily showroom operations and facilitating the sales pipeline. Scheduled and maintained calendars for 12 designers, ensuring accurate and timely appointments. Created a welcoming, professional environment to drive customer engagement and lead generation.

Cook

Adecco

Apr 2015 - Mar 2016 (1 year)

Designed and executed weekly menus tailored to executive staff within a corporate facility, ensuring that each dish met high standards of quality and presentation. Created order forms and managed ingredient sourcing to maintain consistency and freshness in all meals. Balanced creativity and efficiency in a high-expectation, professional food service environment. Additionally, engaged in customer support by assessing feedback from the executive team regarding their culinary preferences, allowing for a responsive and tailored dining experience that aligned with their requests.

Kitchen Manager

Centerplate

Mar 2013 - Apr 2015 (2 years 2 months)

Supervised kitchen staff and served as acting kitchen manager for large-scale events and daily operations. Created and implemented banquet and farm-to-table menus. Played a critical role in hiring, onboarding, and training culinary staff. Ensured food safety standards were met and reported any incidents to executive leadership. Additionally, engaged in customer support by communicating directly with customers about menu offerings and product details, enhancing the overall dining experience and fostering a connection between the kitchen and patrons.

Candace Brooke Spade

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Candace Brooke Spade

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Behavioral traits