Camilo Prado

Customer Service Representative

Grow Therapy

Feb 2024 - Current (2 years 6 months)

Assisted clients in locating and scheduling appointments with therapists and psychiatrists, ensuring compatibility with clients' health insurance and proximity. Managed over 35 inbound calls daily, scheduling more than 15 appointments each day. Provided tech support and assistance to new and existing clients, ensuring seamless access to therapy services. Created data reports tracking appointment scheduling metrics, call volume, and client satisfaction, using insights to enhance client matching and improve service accessibility.

Customer Service Specialist

Cinch Home Services

Oct 2023 - Feb 2024 (5 months)

Supported clients in scheduling repair services for appliances, HVAC systems, plumbing, and electrical issues, coordinating with providers in clients' locations to ensure timely assistance. Managed escalated (tier 2) calls, discussed contract terms, and negotiated provider service rates to align with client needs and company standards. Handled over 40 inbound calls daily, delivering clear guidance on service processes, terms, and pricing. Generated data reports on call metrics, provider performance, and customer satisfaction to identify trends and improve service efficiency.

Customer Service Representative

Progressive Leasing

May 2023 - Oct 2023 (6 months)

Educated clients on lease agreements, assisting with approvals, payment setup, and collection over the phone. Answered over 50 inbound calls daily, providing technical support and addressing client inquiries. Generated and analyzed data reports to track call metrics, payment success rates, and customer satisfaction, leveraging insights to improve service quality and efficiency.

G

Collections Specialist

Genesis FS Card Services

Aug 2022 - May 2023 (10 months)

Managed high outbound call volumes (100+ daily) in collections, handling challenging interactions professionally to achieve successful payment collections. Provided technical support and guidance to clients in resolving account issues, while utilizing data reporting to track collection metrics and performance outcomes

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