Camilo Palacio Ruiz

Camilo Palacio Ruiz

About

Detail

Customer Success & Growth Specialist | SaaS Revenue & Account Management | CRM & Automation | Bilingual EN/ES | Global Experience (Canada & LATAM)
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Parserr
    Customer Success Specialist
    Parserr
    Apr 2025 - Current (1 year 7 months)
    - Manage a portfolio of 120+ global SaaS accounts, driving adoption, retention, and churn prevention.

    - Closed $10K in long-term contracts within 6 months through upselling & cross-selling opportunities.

    - Designed the Parserr White Label Partner Program (ICP definition, pricing, SLA, GTM playbook), positioning Parserr as a SaaS growth engine.

    - Improved email marketing performance by +40% (engagement & open rates) via segmentation, content optimization, and automation.

    -Managed social media strategy & content creation.

    - Executed SEO and website redesign (WordPress/Elementor), generating stronger inbound leads and partner acquisition opportunities.

    - Delivered client onboard
  • D
    Construction Materials Distribution Supervisor | Logistics & Supply Chain
    DCC Carpentry Ltd
    Dec 2024 - Mar 2025 (4 months)
    In charge of organizing, ordering, and distributing building supplies among four operational 60-story buildings while maintaining a productive work environment for more than twelve carpenters, three or more in each building. In order to place and monitor material orders, receive shipments, and distribute over +500 doors, frames, and components for every project, I work directly with manufacturers.

    - Supervised distribution for 4 residential buildings with a team of 12 carpenters.
    - Reduced inventory shortages and delays -25% via demand forecasting & flow optimization.
    - Improved project efficiency by streamlining material distribution and delivery processes.
    - Acted as a point of contact with suppliers, ensuring ac
  • S
    Construction Site Coordinator
    Sherwood Custom Homes
    Jan 2024 - Nov 2024 (11 months)
    - Coordinated logistics and inventory for multiple custom housing projects, ensuring 100% on-time material delivery.
    - Resolved 90% of client concerns on first interaction, maintaining high satisfaction levels.
    - Reduced installation delays -20% through proactive scheduling & supplier alignment.
  • IntouchCX
    Customer Service Representative
    IntouchCX
    Aug 2022 - Jun 2023 (11 months)
    - Walmart Spark Drive App Support Chat Agent.
    - Delivered real-time support to 150+ daily customer inquiries, maintaining SLA compliance.
    - Resolved 90% of issues on first contact, boosting CSAT & reducing escalations.
    - Supported live logistics, ensuring 95%+ on-time delivery performance.
    - Consistently ranked among top performers in productivity & customer satisfaction.
Education verified_user 0% verified
  • Coursera
    Coaching Skills for Managers Specialization, Organizational Leadership
    Coursera
    Aug 2025 - Oct 2025 (3 months)
  • Georgian College
    Diploma of Education, Entrepreneurship/Entrepreneurial Studies
    Georgian College
    Sep 2023 - Apr 2024 (8 months)
  • Coursera
    Foundations of Project Management, Business Administration and Management, General
    Coursera
    Apr 2023 - Jul 2023 (4 months)
  • Politécnico Grancolombiano
    Instagram Para el Desarrollo de Marcas, General Sales, Merchandising and Related Marketing Operations
    Politécnico Grancolombiano
    Jan 2020 - Apr 2020 (4 months)
  • Universidad de Antioquia
    Bachelor's degree, ENGLISH LANGUAGE AND LITERATURE/LETTERS
    Universidad de Antioquia
    Jan 2017 - Jan 2021 (4 years 1 month)
  • Universidad de Antioquia
    Bachelor's degree, English Language and Literature/Letters
    Universidad de Antioquia
    Jan 2017 - Dec 2021 (5 years)
  • C
    High School Diploma with Commerce Specialization, Business/Commerce, General
    Colegio Santa Bertilla Boscardin
    Jan 2015 - Dec 2020 (6 years)