Experienced IT Support Specialist with a background in engineering, delivering impactful results and innovative solutions for over 10 years. Successfully created and consolidated a new Support department and processes for a European software company. Key achievements include designing and managing centralized storage for Sony Pictures Panama, securing support contracts with prominent companies, and leading audio equipment projects. Experienced in overseeing remote teams and streamlining workflows with various software systems. Passionate about leveraging technology for business success.
Tools: Jira Service Management, Jira Software, Confluence, Microsoft Office 365, Google Cloud, Google Bucket, Google Analytics 4, Google Tag Manager, Looker Studio, SendGrid, Keycloack, WorkOS, Lattice, Microsoft Clarity, Miro, ProductBoard, Adobe Creative Cloud, Monday.com, Zendesk, Slack, OpenVPN, Bash.
Seeking new opportunities to contribute expertise in IT and engineering. Let's discuss how I can benefit your team.