CAMILO CORREA
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Quito, Pichincha, Ecuador
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Résumé
Jobs
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SAP Consultant - Support Coordinator public Remote experienceEPI-USEApr 2025 - Current (1 year 7 months)Coordinated SAP support operations by managing service tickets, tracking SLAs, and preparing performance reports, supporting resolution of 50+ operational incidents across payroll and integrated systems.
Managed and analyzed operational data, including database uploads, data reconciliation, and coordination with functional teams.
Resolved SAP HCM Payroll tickets through incident analysis, testing, and end-user support.
Performed SAP Payroll configuration and system maintenance, assisting with adjustments and validations.
Leveraged CRM tools, specifically SAP Solution Manager (SOLMAN), to effectively manage and track service tickets, enhance client communication, and ensure timely resolution of operational incidents.- EBusiness AnalystE-commerce Coffee Business (Café La Llama)Jan 2025 - Sep 2025 (9 months)As a Business Analyst, I monitored ecommerce KPIs and prepared performance reports on sales, orders, and key metrics, supporting the analysis of over 100 monthly transactions. I analyzed operational data and processes to identify bottlenecks in order management, logistics coordination, and workflow efficiency. Additionally, I coordinated activities across teams while managing databases, validating data, and maintaining accurate operational records. My experience in B2B marketing and digital marketing has equipped me with insights into market research and customer behavior analysis, allowing me to evaluate digital channels effectively. I also explored how online visibility and SEO practices influence traffic and sales performance, which has
- Operations Support & Technical Documentation Intern public Remote experienceKushkiJul 2024 - Dec 2024 (6 months)• Translated and maintained 200+ pages of technical documentation (ES/EN), improving clarity and reducing support tickets by 20%.
• Tested APIs using Postman to validate documentation accuracy, identifying and resolving 15+ discrepancies.
• Led migration of documentation to Google Sites, improving information structure and internal search efficiency by 40%.
• Collaborated with product, support, and operations teams to align documentation with workflows and customer needs.
• Leveraged virtual and administrative assistance skills to manage client information and provide ongoing support through CRM systems, ensuring seamless client interaction and record-keeping. - Engineering InternDana IncorporatedJan 2024 - Jun 2024 (6 months)• Developed pilot plans and engineering changes.
• Modified part blueprints and operation control plans.
• Used AVIX to map processes and conducted statistical analysis using Control Charts.
• Applied AMEF, Kaizen, Poka-Yoke, Andon, and JES methodologies to improve efficiency. - EResearch AssistantE-commerce Coffee Business (Café La Llama)Oct 2023 - Dec 2024 (1 year 3 months)As a Research Assistant, I conducted comprehensive product, customer, and operational research by collecting and organizing datasets for e-commerce analysis and reporting. I prepared structured reports and datasets in Excel and Google Sheets to generate product analysis, sales insights, and operational recommendations. Additionally, I documented processes and research findings to enhance knowledge management and operational efficiency. My experience in B2B marketing and digital marketing, gained through my roles as a Business Analyst and Research Assistant at Café La Llama’s e-commerce project, allowed me to evaluate market research and customer behavior analysis effectively. This included analyzing online sales strategies and understanding
Education
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- SAP Certified Associate - SAP HCM Payroll for SAP S/4HANASAPSep 2025
- TTOEFL iBTTOEFL Educational Testing Service (ETS)Jul 2025
- Google Data Analyst professional certificateGoogleJan 2025
- Ingeniería IndustrialUniversidad de las AméricasOct 2020 - Jul 2025 (4 years 10 months)
Projects (professional or personal)
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- IBusiness Process Mapping and Improvement public Remote experienceIMPOCOMMERCEJan 2025 - Mar 2025 (3 months)- Created a comprehensive macro-process manual for the company, meticulously mapping corresponding sub-processes using Bizagi Modeler to enhance operational clarity.
- Defined key performance metrics for critical processes, ensuring alignment with business objectives and facilitating continuous improvement.
- Developed targeted proposals to improve processes and eliminate rework, leveraging attention to detail and data analysis skills to drive efficiency.
- Although the primary focus was on operational analysis, I gained valuable insights into how internal processes support e-commerce operations, including customer management and digital channels. This understanding enriched my perspective on the intersection of process optim - ICAPSTONE Project on an E-commerce public Remote experienceIMPOCOMMERCESep 2024 - Jul 2025 (11 months)• Analyzed 30,000+ order records using Python (Pandas, NumPy) and Power BI to identify root causes of 40% cancellation and return rates, uncovering $50K in potential revenue recovery opportunities.
• Conducted end-to-end business model research and process mapping of COD (cash on delivery) fulfillment operations, identifying 5 critical operational bottlenecks.
• Executed statistical hypothesis testing in Python to evaluate correlations between response time, order value, geographic zone, and fulfillment method.
• Designed and proposed data-driven solutions including automated confirmation workflows.
• Created interactive Power BI dashboards with dynamic filters and KPI segmentation for real-time operations monito
Awards
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- C-1st place in Bootcamp Digital Sales and Digital Marketing “La Fabrica”OpenLab, CITEC - Cámara de Innovación y Tecnología Ecuatoriana, - Fundación TelefonicaSep 2025 - Nov 2025 (3 months)