Camilo Andres Rozo Pardo Product Owner | Product Manager | Project Management -

Product Owner

InfoTrack US

Sep 2024 - Current (1 year 9 months)

Lead tech teams and structure customer-centric product development plans and initiatives through epic and user story definition, according to the guidelines and needs of the Product Direction and the OKRs established by the company. ACHIEVEMENTS I’ve defined and executed MVP working plans to develop new interfaces that grow customer satisfaction metrics by 70%. I’ve led development teams to culminate new user experience interfaces that give customers more friendly options for submitting orders, increasing the company's conversion rate per user.

C

Product Owner

CBTW Americas

Sep 2024 - Current (1 year 9 months)

Lead tech teams and structure customer-centric product development plans and initiatives through epic and user story definition, according to the guidelines and needs of the Product Direction and the OKRs established by the company. ACHIEVEMENTS I’ve defined and executed an MVP working plan to develop InfoTrack US's new order placement interface.

Product Owner

Lulo Bank

Sep 2021 - Aug 2024 (3 years)

Responsible for defining minimum viable products, structuring development roadmaps, and leading teams to implement technical solutions according to the needs and initiatives defined by the Chief Product Officer (CPO), Chief Technology Officer (CTO), and stakeholders to achieve the company's strategic and economic goals. ACHIEVEMENTS I’ve led agile development of technical optimizations for the credit evaluation process, contributing to the bank's colocation goals. I’ve aligned the development of new features for savings products to increase transactional alternatives for clients and boost transactional volumes for the company. Managed projects involving high volumes of data administration and processing to ensure the bank's scalability, da

Professional III New Business DaviPlata (Product Owner)

Banco Davivienda

Feb 2020 - Aug 2021 (1 year 7 months)

Responsible for defining, managing, and developing new features of the electronic wallet, DaviPlata, using an agile project management framework as per CPO's guidelines to establish DaviPlata as the largest electronic wallet in the Colombian market ACHIEVEMENTS Defined and aligned features and attributes of the product derived from the electronic wallet, Civica Pay, enabling Davivienda to establish strategic alliances for offering value-added services in different cities in Colombia. I’ve Led the implementation of different features of the electronic wallet DaviPlata to increase the number of clients using the product.

Profesional III Nuevos Negocios DaviPlata (Product Owner)

Banco Davivienda

Feb 2020 - Aug 2021 (1 year 7 months)

Responsable de definir, estructurar y desarrollar las nuevas iniciativas funcionales del monedero electrónico DaviPlata; a través del liderazgo de proyectos con metodologías ágiles, de acuerdo a lineamientos de la Gerencia del producto para establecer alianzas estratégicas en la compañía. LOGROS Creé y estructuré las funcionalidades del producto derivado de DaviPlata, Cívica Pay, que permitieron a la entidad establecer alianzas estrategias para ofrecer servicios de valor agregado a diferentes ciudades del país. Conduje la implementación de las diferentes funcionalidades de nuevos productos de DaviPlata para la adquisición de nuevos clientes.

Analista de Gestión

Fiduciaria Bogota SA

Apr 2017 - Dec 2019 (2 years 9 months)

Responsable de liderar proyectos y administrar los canales de información interna de la Dirección de Fiducia Inmobiliaria, de acuerdo con las directrices del Gerente del Área para optimizar la gestión de negocios inmobiliarios. LOGROS Lideré proyectos de transformación digital para el envío de información masiva asegurando los estándares de calidad de la compañía para la fidelización y tranquilidad de los clientes de la fiduciaria. Asegurar mejoras para la extracción de la información a través de los canales internos de la compañía, para que las diversas áreas operativas generen informes y cifras con datos exactos para los clientes de la compañía.

Management Analyst

Fiduciaria Bogota SA

Apr 2017 - Dec 2019 (2 years 9 months)

Responsible for leading projects and managing the internal information channels according to the Area Manager's guidelines to optimize real estate business management. ACHIEVEMENTS I’ve led digital transformation projects for massive information transmission, ensuring quality standards for transmitting information to clients. I’ve aligned and delivered improvements for internal data extraction processes to provide accurate data for operational areas using the information for customer-related processes.

Líder de Producto

A Toda Hora SA

Jun 2016 - Aug 2016 (3 months)

Responsable de evaluar, socializar y definir iniciativas, cambios o desarrollos del producto mediante la estructuración y evaluación de casos de negocio de acuerdo con las instrucciones de los bancos del Grupo Aval para convertirlos en requerimientos o proyectos al interior de la compañía. LOGROS: - Evalué las iniciativas y cambios en el proceso de recaudo de servicios públicos para disminuir los errores en el proceso de recaudo de las facturas en los diversos canales electrónicos.

Product Leader

A Toda Hora SA

Jun 2016 - Aug 2016 (3 months)

Responsible for analyzing, evaluating, socializing, and defining initiatives, changes, or product developments through business cases according to Grupo Aval's banks’ needs, to make internal requests or projects. ACHIEVEMENTS • I evaluated initiatives and changes in the public services collecting process through electronic channels, to decrease the range of mistakes in the massive invoices collecting process. • I certified the logo change of the face-to-face channels (ATM, Banking Correspondents, Consulting Machines) previously at the launch of the new Grupo Aval image.

Profesional I Negocios Red y Aceptación

Banco Davivienda

Sep 2014 - May 2016 (1 year 9 months)

Responsable de diseñar e implementar estrategias comerciales y de fidelización mediante el desarrollo de proyectos, estrategias de comunicación virtual, planeación y definición de casos de negocio, de acuerdo con las directrices del director del área para incrementar la transaccionalidad del producto, evolución del canal y fidelización de los aliados al canal. LOGROS - Diseñé y definí proyectos que permitieron a Davivienda tener diferentes tipos de transacciones a través del canal corresponsal bancario, posicionando este canal de la entidad y en el sector financiero. - Realicé campañas de reconocimiento que incrementaron la transaccionalidad de comercios, logrando

Network and Acceptance Professional

Banco Davivienda

Sep 2014 - May 2016 (1 year 9 months)

Responsible for designing and launching marketing and loyalty strategies through project development, virtual strategies, planning, and business cases according to the guidelines of the Area's Director to increase the products' transactionality, channel's evolution, and loyalty of the channel's allies. I have successfully launched campaigns of transactional recognition that increased the range of transactions made by the stores participating in Davivienda's 'Municipio sin Efectivo' project, which allowed Davivienda to gain brand positioning of DaviPlata, a product leader in financial inclusion. Additionally, I designed and defined projects that reinforced Davivienda's Corresponsal Bankings as a channel that enables clients to perform vari

Direction of Virtual Channels Analyst

Banco Davivienda

May 2012 - Sep 2014 (2 years 5 months)

Responsible for supporting the management, control, and reception of calls attended through the Call Center; according to the guidelines of the Direction to maintain the Customers' Satisfaction range under the quality standards required by the company. ACHIEVEMENTS • I increased the calls' quality level through the training sessions I've given and the quality controls I've made. • I added value to the clients by the offer of alternatives and solutions to their complaints, and also because of my charisma and my customer service.

Analista III Dirección de Canales Virtuales

Banco Davivienda

May 2012 - Sep 2014 (2 years 5 months)

Responsable de soportar el manejo, control y recepción de llamadas atendidas a traves del Call Center, a traves de las directrices de la dirección para mantener el nivel de satisfacción de cliente bajo los estandares requeridos por la compañia. Logros: - Incrementé el nivel de calidad de las llamadas a traves de entrenamientos y controles de calidad que realicé. - Di valor agregado a los clientes a traves del ofrecimiento de alternativas y soluciones a sus inquietudes; y tambien a traves de mi carisma y servicio al cliente.

Customer Service Advisor

Banco Davivienda

Oct 2010 - May 2012 (1 year 8 months)

Responsible for supporting and advising clients' compliances, suggestions, and questions; according to the bank's guidelines and processes to maintain Customers' Satisfaction range under the quality standards required by the company.

Asesor de Servicio al Cliente

Banco Davivienda

Oct 2010 - May 2012 (1 year 8 months)

Responsable de soportar y atender las preguntas, sugerencias y quejas de los clientes; de acuerdo con los lineamientos y procesos del banco para mantener el nivel de satisfacción de los clientes bajo los estandares requeridos por la compañia.

Camilo Andres Rozo Pardo

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