Dynamic and results-driven bilingual professional fluent in Spanish and English, with proven experience in customer service, collections, and sales. Known for being outgoing, easy to talk to,
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Customer Service & Sales Agent
Asurion
Jan 2025 - Current(1 year 5 months)
Providing high-quality customer service and assisting clients with their needs and inquiries. Specializing in cross-selling additional services and identifying client needs to offer tailored product solutions. Continuously exceeding sales targets and contributing to team performance.
Collections Agent
Foundever
Mar 2024 - Jan 2025(11 months)
Worked in the collections department, responsible for recovering past-due accounts while maintaining a respectful and professional approach with customers. Proven track record of reaching goals and KPIs.
Customer Service Agent
Concentrix
Jul 2023 - Mar 2024(9 months)
maintained a professional and empathetic tone throughout interactions.