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Camille W
About
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Ontario, Canada
Résumé
Jobs
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Client Benefit Specialist, Enterprise – Pension, Health and WelfareAlight SolutionsMar 2022 - Current (4 years 4 months)• Manage 200+ monthly client appointments across high-sensitivity enterprise accounts, providing support for pension, health and welfare benefits • Deliver technical onboarding and troubleshooting on internal digital platforms, ensuring clients fully understand their options and systems • Achieve a consistent 95%+ CSAT rating and a 90%+ first-contact resolution rate through strategic communication and issue ownership • Guide clients through enrollment, billing, claims, and compliance navigation with a focus on service clarity and timeliness • Serve as the main point of contact for escalations, complex inquiries, and ongoing service relationships • Partner with internal tech teams to improve CRM workflows and reduce resolution time for- District Liaison and Multi-Unit Branch ManagerNational Money MartNov 2009 - Mar 2022 (12 years 5 months)• Oversaw multiple locations and led district operations, training, and recruitment for over 16 branches • Spearheaded district-wide hiring strategy rollouts and trained all leadership on new recruitment platforms, reducing turnover by 30% • Implemented and managed compliance audits, security protocols, and QA processes, resulting in a 10% reduction in customer complaints and full adherence to financial regulations • Introduced CRM systems and customer engagement tools, leading to a 25% increase in customer engagement and an 18% boost in retention • Trained new hires and managers on upselling best practices using trust-building conversations, resulting in district-wide improvements in sales without compromising service standards • Del
Education
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- Bachelor of ArtsYork UniversityJan 2009 - Jan 2011 (2 years 1 month)