C

Camille Adrienne Villaprudente

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Iloilo City, Western Visayas, Philippines

Timeline

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Résumé

Jobs verified_user 0% verified
  • Cadence Translate
    Client Service Associate
    Cadence Translate
    Dec 2023 - Apr 2026 (2 years 5 months)
    • Coordinated 20+ active transcription, translation, and QA projects per week, balancing client requirements, deadlines, editor availability, file readiness, and delivery expectations.
    • Supported 10+ clients daily by providing clear project updates, clarifying requirements, resolving service questions, and following issues through to completion.
    • Managed daily communication with 20+ editors across 11+ languages, ensuring instructions, rates, scope, deadlines, and delivery standards were clearly understood.
    • Tracked project status, blockers, client instructions, editor availability, QA needs, and handoff notes using Front, Slack, Salesforce, Notion,
  • H
    Property Management Virtual Assistant
    HireSmartVAs
    Sep 2023 - Dec 2023 (4 months)
    • Managed property data, billing records, administrative updates, and daily workflow support for U.S. real estate clients.
    • Coordinated follow-ups and team communication to keep property management tasks, documentation, and client requests moving on schedule.
    • Maintained organized records and supported task tracking for remote property operations.
  • I
    Operations Supervisor
    IQOR - T-Mobile USA
    Apr 2022 - Sep 2023 (1 year 6 months)
    • Supervised daily operations for a 15-agent team, supporting coaching, attendance tracking, performance monitoring, documentation, and process follow-through.
    • Helped increase monthly completions by 30% through clearer tracking, stronger team support, and improved process alignment.
    • Monitored productivity, quality, attendance, completion rate, SLA adherence, and other operational metrics to identify risks and support performance goals.
    • Coordinated coaching, feedback, and performance check-ins to help team members understand expectations and improve output.
    • Collaborated with internal teams to resolve process concerns, remove blockers, and maintain consistent service delivery.
    • Used reporting and performance
  • I
    Product Trainer
    IQOR - T-Mobile USA
    Apr 2022 - Apr 2023 (1 year 1 month)
    • Trained and supported 20+ new hires and existing agents on product knowledge, customer service standards, tools, workflows, and campaign expectations.
    • Facilitated training on customer handling, process adherence, tool navigation, call flow, quality expectations, and service behavior standards.
    • Created learning materials, coaching support, knowledge checks, mock call activities, and performance observations to improve agent readiness.
    • Supported onboarding, nesting, coaching, and development for customer-facing employees in a high-volume environment.
  • I
    Customer Service Representative
    IQOR - T-Mobile USA
    Nov 2021 - Mar 2022 (5 months)
    • Handled 40+ customer interactions per day across account, billing, service, and troubleshooting concerns while maintaining accuracy and professionalism.
    • De-escalated concerns through active listening, clear explanations, issue ownership, and accurate escalation when needed.
    • Maintained performance against key support metrics including QA, CSAT, AHT, attendance, schedule adherence, and resolution quality.
  • T
    Customer Service Representative
    Teletech - Verizon USA
    May 2021 - Oct 2021 (6 months)
    • Handled 45+ calls per day in a high-volume telecom support environment, providing billing, account, service, and troubleshooting support.
    • Improved metric scores by up to 25% monthly by focusing on clear communication, issue ownership, customer education, and quality improvement.
    • Maintained performance across QA, CSAT, AHT, first-call resolution, attendance, and schedule adherence.
  • CARELON
    Provider Data Management Specialist
    CARELON
    Aug 2020 - May 2021 (10 months)
    • Analyzed provider data and resolved discrepancies, increasing efficiency and monthly completions by 20%.
    • Maintained accurate provider records and supported data cleanup, documentation, and administrative quality control.
  • T
    Technical Support Representative
    Transcom - Xfinity
    Sep 2019 - Feb 2020 (6 months)
    • Provided technical support for cable, internet, and mobile services, helping customers identify and resolve service issues.
    • Explained troubleshooting steps and basic security guidance to reduce repeat concerns and improve customer understanding.
Education verified_user 0% verified
  • University of the Philippines Visayas
    B.S. Fisheries
    University of the Philippines Visayas
    Jan 2013 - Jan 2017 (4 years 1 month)