Global Forwarding Agent
Chrobinson
Sep 2022 - Apr 2024 (1 year 8 months)
Responsibilities:
• Handle import operations negotiated under different Incoterms for FCL and LCL to USA from different origin countries such as China, India, South Korea, Italy, Luxemburg, Spain, Pakistan, Bahrain, Vietnam, Indonesia, Dominic Republic, Peru and many more.
• Constant communication with customers, SSL, origin offices, truckers, brokers and different involved parties within the complete import and delivery processes.
• Manage 10+ customers billing, quoting, problem resolution and reports while following multiple SOPs.
Key Achievements:
• Manage 130+ ocean import shipments per month.
• Over performed multiple KPIs within the operation (Invoice timeliness, delivery timeliness and many more).
• Reach the highest numbers relate