Technical Support Representative
CSS Corp
Jan 2022 - Jun 2022 (6 months)
Vonage
-Salesforce platform management.
-Telecommunications support.
-Remote sessions for customers.
-Case creation.
-Set up devices, provision and register them.
-Add, remove, manage telecommunication services.
-Billing, charge, answer inquiries that customers may have about their statements, apply credits, payment extensions and process payments.