Camila Castellon Agente de Servicio al Cliente - RRHH

Over-the-Phone Interpreter

Teleperformance

Oct 2022 - Feb 2023 (5 months)

Provide real-time interpretation over the phone to everyday business owners, and professionals in the medical industry. Ensure effective communication between two people, relaying ideas and concepts that differ between languages, respecting the terminology and protocols with professionalism and customer skills.

A

Employment Advisor

Asociación Kallpa, Cuso International

Nov 2021 - May 2022 (7 months)

Organization, execution, and evaluation of group workshops in Job Search and Vocational Guidance, for people with disabilities and teenage mothers. Regular follow-up giving personalized advice and support for the users. Periodic coordination with different HR teams of the peruvian labor market in search of inclusive vacancies. Constant data gathering, entry, and management, in order to quantify and qualify the impact of the project. Support in event coordination and administrative activities. Creation and edition of training methodology for the posterity of the company.

CAP and Project Baseline Advisor - Start-Up Volunteer

Cuso International

Nov 2020 - Oct 2021 (1 year)

Carry out the Capacity Assessment Process (CAP) for partner organizations, using Cuso International formats. Regular follow-up giving personalized assistance to partner organizations related to the CAP process. Date gathering and entry for the creation of a baseline for the SHARE project. Support in the compilation of success stories. Support in the creation of digital graphics for internal use.

C

Administrative Assistant

Cornucopia S.A.

Feb 2017 - Aug 2018 (1 year 7 months)

Coordination with product suppliers to run operations. Constant assistance and communication through letters, memos, phone calls, and emails to keep our work environment efficient. Support in the company's social media management.

Customer Service Representative

Sitel

Nov 2015 - Sep 2016 (11 months)

Provide essential banking information and fraud prevention/aid to the customer through calls. Complete transactions and take care of client relations including complains and account related issues.

Customer Care Representative

Sitel

Nov 2015 - Sep 2016 (11 months)

Camila Castellon

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