C

Camila Candido

About

Detail

São Paulo, Brazil
Contact Camila regarding: 
work
Full-time jobs
Starting at USD4.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • VTEX
    Product Support Engineer L3
    VTEX
    Apr 2024 - Current (2 years 7 months)
    Provided L3 technical support, troubleshooting, and resolving complex issues to ensure seamless user experience and operational efficiency. Collaborated with CX teams to address customer challenges, provide product insights, and contribute to continuous software improvement. Handled critical emergencies within short SLAs, leveraging deep technical knowledge of the VTEX e-commerce platform. Acted as a technical consultant for internal teams, identifying and removing operational blockers to optimize customer workflows and increase business revenue.
  • Binance
    API Technical Support Analyst L3
    Binance
    Jan 2023 - Apr 2024 (1 year 4 months)
    Engineered Python and JavaScript scripts for automated issue analysis and resolution. Conducted advanced debugging, delivering optimized, scalable solutions. Executed API testing and troubleshooting using Postman, and Visual Studio. Provided expert support via live chat and ticketing, ensuring a seamless user experience.
  • Belvo
    Integration Engineer
    Belvo
    Sep 2021 - Jan 2023 (1 year 5 months)
    Led partner onboarding using Planhat, ensuring seamless implementation and adoption. Provided pre-sales, onboarding, and post-live support, customizing solutions to fit client needs. Delivered technical presentations, demonstrating product capabilities and best practices. Diagnosed and resolved complex technical issues using DataDog, Metabase, and SQL queries. Developed comprehensive documentation for internal teams and external clients via Notion and Localize. Provided API support, troubleshooting, and escalating internal issues to development teams. Assisted clients via Slack and email, ensuring a smooth onboarding experience.
  • PayPal
    Integration Engineer
    PayPal
    Dec 2020 - Sep 2021 (10 months)
    Orchestrated API integrations for international enterprises, optimizing payment processing efficiency and ensuring seamless transactions. Collaborated with cross-functional teams, bridging business and technical requirements to streamline implementation. Performed in-depth API diagnostics, analyzing response data, identifying anomalies, and refining integrations for optimal performance. Led strategic client kickoff meetings, delivering expert guidance on API architecture, best practices, and implementation strategies.
Education verified_user 0% verified
  • U
    Master of Business Administration (MBA)
    UNIFATEC
    Mar 2023 - Dec 2024 (1 year 10 months)
  • FIAP
    DevOps & Agile Culture
    FIAP
    Jun 2022
  • FIAP
    Scrum Fundamentals Certified (SFC) User Experience (UX) –
    FIAP
    Aug 2021
  • Impacta Tecnologia
    Technology Degree – IT Management
    Impacta Tecnologia
    Jan 2017 - Dec 2018 (2 years)
  • E
    Technical Degree – Software Development
    Etec CEU Quinta do Sol
    Jan 2014 - Jun 2015 (1 year 6 months)