CAMILA BANDEIRA Account Manager / Sales / Ecommerce

Strategic Account Manager - NORAM & LATAM

Cloudbeds

Apr 2024 - Current (2 years 1 month)

Senior Account Manager - NORAM & LATAM

Cloudbeds

Mar 2024 - Apr 2024 (2 months)

Senior Customer Success Manager

Cloudbeds

Nov 2022 - Mar 2024 (1 year 5 months)

Customer Success Manager

Cloudbeds

Mar 2022 - Oct 2022 (8 months)

Sales Expansion Representative

Cloudbeds

Aug 2021 - Feb 2022 (7 months)

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Account Executive

Tour House Viagens e Turismo Ltda

Jan 2021 - Aug 2021 (8 months)

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International Senior Account Executive

Hotel Urbano

Mar 2020 - Aug 2020 (6 months)

Responsible to prospect new leads and perform hotels in United States and Europe. Also responsible to manager payments and refunds to hotel and guests.

Account Manager

Bookingcom

Oct 2015 - Jan 2020 (4 years 4 months)

Responsible for hotel account management. Supporting Booking.com’s acquisition of new hotels in a specific area in Brazil. Criate quantity and quality reports on results and performance for information support to Booking.com. Inform hotels about Booking.com. Provide hotels training on how to use Booking.com’s system. Assist the Senior Account Manager on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website. Main Responsibilities: Visit the important hotels in Brazil; Support Booking.com’s-strategy for hotel availability and supply within Brazil; Promote the Booking.com brand name and its online reservation services to hotels; Respo

Account Manager

Copastur Viagens e Turismo

Mar 2015 - Sep 2015 (7 months)

• Prospecting and maintenance of global corporate clients; • Preparation and monitoring of business proposals; • Identification of business opportunities and achievement of business objectives; • Monitoring the implementation of improvements, cost reduction and agreements analysis, through close customer contact (follow-up meetings, email, phone contact) • Customer Monitoring, through regular meetings of feedback, setting goals and corrective actions or improvement, as well as providing cost management data and management; • Global Account Management; • Global partnership management;

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Branch Manager

Student Travel Bureau

Nov 2014 - Mar 2015 (5 months)

• Provide sales the team with sales techniques and their applications; • Manage prospects and follow-up with the team; • Monitor performance and results; • Ensure that the client is receiving proper care; • Determine monthly goals of the sellers; • Solve problems of service and customer complaints; • Responsible for the sale of domestic and international air tickets, domestic and international packages, rail passes, hotels, international medical assistance, tours and languages courses; • Training staff products, services and destinations for customers; • Customer service advising on courses and trips abroad.

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Account Manager - Inside Sales

US Airways

Apr 2012 - Nov 2014 (2 years 8 months)

• Meet the needs of travel agents through visits, email and telephone; • Prospecting for new business planning and sales promotions; • Launching the new route for Brazil (GRU), launching new schedule and new equipment; • Organize seminars for applicants travel and encourage the use of advanced technologies to minimize travel costs; • Training various sales channels, presenting the US product, airport, mileage program, operational information; • Develop partnerships with agencies and corporate incentive seeking new local and global agreements. Create actions to sales growth, particularly in Business Class; • Develop partnerships, events, training along with the companies responsible for travel, highlighting the advantages of the agreem

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Travel Consultant

STB Student Travel Bureau

Oct 2010 - Apr 2012 (1 year 7 months)

• Responsible for the sale of domestic and international air tickets, domestic and international packages, rail passes, hotels, international medical assistance, tours and languages courses; • Training products, services and destinations for customers; • Speaker Products / Services in the field of cultural exchange; • Organization of events; • Prospect new partners for international student card - ISIC; • Prospecting in the corporate area, proposing partnerships; • Evaluation of new opportunities for marketing activities; • Customer service advising on courses and trips abroad. • Guidance for issuing visas; • Support pre and post sales customer. Aiming at the best service and satisfaction to his return and loyalty.

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Corporate Travel Manager

Wellstream

Mar 2009 - Oct 2010 (1 year 8 months)

• Responsible to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips; • Managing budgets and maintaining statistical/financial records; • Selling travel products • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules; • Dealing with customer enquiries and aiming to meet their expectations; • Overseeing the smooth, efficient running of the business. • Coordinating airline, hotel, car rental and other travel needs for employees within the corporate; • Booking reservations, quality control, commissions, and ticketing. .

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Coordenadora de programas Work Experience

WORLD STUDY

Mar 2007 - Jan 2009 (1 year 11 months)

• Responsible for the exchange student service, process documentation, visas, organization of fairs and events. .

Travel agent

Carlson Wagonlit Travel

Mar 2006 - Mar 2007 (1 year 1 month)

• Agent responsible for issuing airline tickets, lodging, car rentals and event planning for Gerdau.

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Front Desk

Sheraton

Aug 2004 - Aug 2005 (1 year 1 month)

• Receptionist responsible for guest service, performing check-in, checkout, money exchange and tourist information.

CAMILA BANDEIRA

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