Camila aguilar

Trip Leader & Event Coordinator

freelance

May 2024 - Current (2 years)

-Coordination of tailor made events happening in Mexico city -Trip leader for Mexico city trips of the company (2 times per year)

1er Tier Support Agent

HyperGuest

Apr 2024 - Sep 2024 (6 months)

-Give technical support for the usage of the system to the demand and suppliers via ticketing system.

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Entrepreneur - Founder

Antenati Café

Nov 2023 - Current (2 years 6 months)

- After several years working in the incredible hospitality industry, the time to open my own place has arrived and it has been awesome so far. - As an entrepreneur and founder, I have utilized administrative assistance skills to streamline operations and enhance efficiency within my business. - Additionally, I have implemented CRM (Customer Relationship Management) strategies to foster strong relationships with customers, ensuring their needs are met and contributing to the overall success of my establishment.

Senior Onboarding Coach

Cloudbeds

Jan 2023 - Oct 2023 (10 months)

-Senior Onboarding Coaches are top performing Onboarding Coaches who have showcased excellence in all Onboarding Key Performance Metrics. -Being held to high standards of performance and accountability, perform as an active bridge between Onboarding Coaches and the Leadership team, taking up further responsibilities and embracing more intricate tasks.

Onboarding Coach

Cloudbeds

Mar 2022 - Dec 2022 (10 months)

-Setup of the system, guidance to our clients and training on the usage of the system. -Ensure a great first impression of the company

Customer Coach

Cloudbeds

Jun 2021 - Current (4 years 11 months)

-Give support for the usage of the system to the hoteliers via live chat, videocalls and tickets using Zendesk

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Events Specialist

Nima Local House Hotel

Nov 2019 - Feb 2021 (1 year 4 months)

• General planning of events of any kind: brand presentations, weddings, special occasions • Forge business relationships and event sales. • Recognize the market to which each event is directed. • Detect the real needs and objectives of the client and the event. • Fully provide the proper follow-up of the event through its logistics • Contact and management of suppliers • Event team management

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General Manager

Nima Local House Hotel

Jun 2018 - Feb 2021 (2 years 9 months)

• Coordinate the entire operation of the hotel as revenue management, sales management, team management, suppliers management. • Coordinate the different departments of the hotel as housekeeping, maintenance, front desk, food & beverages, cultural experiences.

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Front Desk

Nima Local House Hotel

Feb 2018 - Jun 2018 (5 months)

• Guest and customer care • Guest experience • Concierge tasks • check-ins/check-outs • Reservations • Food & beverages service

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Restaurant Manager

Antica Forneria|

Jan 2017 - Jan 2018 (1 year 1 month)

• Ensured high levels of customer satisfaction through attentive service and effective problem resolution. • Managed float administration to maintain accurate financial records and ensure smooth operations. • Oversaw food and beverage service, ensuring quality and compliance with health standards. • Conducted team training to enhance staff performance and service delivery. Additionally, utilized administrative assistance skills to effectively collaborate with the restaurant owner, ensuring that management tasks were executed efficiently and aligned with the overall business strategy.

F

Touristic Photographer

Fotolife

Jan 2017 - Nov 2017 (11 months)

• Guest and customer care • Guest experience • Concierge tasks • check-ins/check-outs • Reservations • Food & beverages service

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Front Desk

Howlita Hotel Tulum|

Nov 2015 - Dec 2016 (1 year 2 months)

• Guest and customer care • Guest experience • Concierge tasks • check-ins/check-outs • Reservations

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